Forward-Deployed Engineer

Augment • San Francisco, CA

75d

About The Position

We are looking for customer success leaders with deep expertise in freight, logistics, and technology implementation to help scale our impact. As a Forward-Deployed Engineer (FDE), you’ll be the hands-on technical partner who helps customers bring their workflows to life — troubleshooting issues in real time, building small but critical integrations, and making sure our AI systems run smoothly in production. This role exists to help customers move faster while keeping our engineering teams focused on core product innovation. FDEs sit right at the intersection — embedded with customers, technical enough to dig into complex problems, and collaborative enough to translate between business needs and product realities.

Requirements

• 1–5 years of experience in a technical, implementation, or customer-facing engineering role (or equivalent hands-on projects).
• Strong systems and architecture thinking — you understand how APIs, data, and workflows connect.
• Comfortable working with AI models — authoring, testing, and validating prompts to ensure reliable, high-quality results in customer workflows.
• Some scripting proficiency (Python, Node.js, or similar) — AI-assisted is fine, but you should be confident writing and debugging small pieces of code when needed.
• Solid product intuition — you can identify expected behavior, assess whether a customer issue or feature request aligns with product principles, and communicate that clearly.
• Ability to read logs, trace errors, and investigate broken workflows end-to-end.
• Excellent communication skills — you can explain technical concepts clearly to non-technical stakeholders.
• Collaborative by nature — you love working across teams and helping others solve problems.
• Thrive in ambiguity — you’re scrappy, curious, and proactive when things aren’t fully defined.

Nice To Haves

• Experience in logistics, supply chain, or transportation (TMS, WMS, ERP systems).
• Familiarity with AI tooling or automation frameworks (LangChain, Claude, GPT, Bedrock, etc.).
• Prior experience in high-growth startups or applied AI environments.
• Comfort working with APIs, message queues, or system integrations.

Responsibilities

• Be the technical heartbeat between customers and our internal teams — turning ideas and prototypes into live, working solutions.
• Partner with customers, Customer Success, and Engineering to implement, test, and deploy AI-powered workflows.
• Work closely with customers to understand their data, integrations, and daily workflows.
• Read logs, trace API calls, and dig into configurations to identify root causes.
• Collaborate with engineering to reproduce and fix low-complexity bugs.
• Build lightweight scripts, integrations, or configuration patches to keep customers moving.
• Translate customer pain points into technical tasks the engineering team can act on.
• Provide structured, thoughtful feedback to product and engineering on what’s working (and what’s not).
• Build reusable frameworks and playbooks that make future implementations faster and smoother.
• Help define what forward-deployed engineering looks like at Augment — shaping process, documentation, and culture.

Benefits

• Competitive Salary + Stock Options
• Comprehensive Health, Vision, and Dental Benefits
• Flexible PTO
• On-site Gym
• Monthly stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 11-50 employees