Forward Deployed Engineer (US)

Dust • San Francisco, CA

101d • $100,000 - $200,000

About The Position

As a Forward Deployed Engineer at Dust, your primary role will be to build for users and accelerate their adoption of AI. This is a high-impact role that combines software engineering with solutions engineering and product development. You’ll have a critical impact by equipping customers with the engineering resources, product creativity, and support they need to get the most value out of Dust. The best candidates are technical engineers with an entrepreneurial and customer-obsessed mindset.

Requirements

• Meaningful experience in a combination of technical and customer-facing roles (e.g. software engineering, solutions architect, implementation engineer).
• An action-oriented and organized self-starter mindset who isn’t afraid to get scrappy to solve customer issues.
• A strong work ethic and commitment to excellence.
• A deep interest in understanding customer needs and the desire to become an expert on Dust’s product.
• Effective multitasking and prioritization skills under pressure and in ambiguous situations across a wide variety of tasks.
• Demonstrated ability to work collaboratively with cross-functional teams to achieve shared goals.
• A data-driven mindset that can interpret customer feedback and behavior.
• A passion for technology, problem-solving, and a commitment to your customers’ success.
• High technical aptitude, with an ability to work directly with engineers as well as business stakeholders.
• Experience with APIs, web development, and writing scripts to build internal tools is a plus.
• Familiarity with LLMs like GPT-4, Claude, Mistral or Gemini is highly desirable.

Responsibilities

• Build technical solutions and drive customer outcomes.
• Write production-quality code to build custom integrations, APIs, and tooling for enterprise customers when off-the-shelf solutions aren't sufficient.
• Contribute features and improvements directly to the Dust platform based on customer requirements and field insights.
• Be the voice of our users and serve as a critical enabler.
• Act as a key cross-functional partner by collaborating with Sales to help onboard customers, and with Customer Success to drive account strategy and to ensure users maximize the value of Dust.
• Help set our product roadmap by surfacing feedback and key insights from our customers, partnering with Design and Engineering to craft delightful experiences.
• Own the end-to-end delivery of our product from the design of a solution to its implementation, including testing and deployment.
• Lead demo calls, effectively communicating Dust's value proposition to buyers and evaluators.
• Be a trusted advisor to our most strategic customers, helping them set up their Dust workspace, data connections, AI assistants, and workflows.
• Identify and highlight successful use cases for Dust. Craft content that sets users up for success, enabling them to maximize the value Dust for their teams.
• Lead workshops and training sessions to demonstrate advanced features.

Benefits

• $100,000 to $200,000 a year.
• Competitive equity packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees