Forward Deployed Engineer Manager

Regal.ai • New York, NY

78d • $175,000 - $200,000

About The Position

As a Senior Forward Deployed Engineer at Regal.ai, you’ll lead customer launches and guide a team of Forward Deployed Engineers responsible for bringing our AI Agents to life in production. Each customer deployment is a fast-paced, high-impact product launch. You’ll own the technical strategy, orchestrate execution across teams, and ensure every customer sees value from Regal within their first two weeks. You’re equal parts technical architect, product thinker, and player-coach. You can write code, lead customer workshops, and coach junior FDEs through complex integrations. You’ll set the standard for how Regal brings AI voice agents into the wild, balancing speed with excellence, and helping us scale our implementation motion as our customer base grows. If you thrive on translating business goals into technical roadmaps, managing competing priorities, and building repeatable processes, this is your chance to shape the foundation of Regal’s Forward Deployed Engineering team!

Requirements

• 4–6+ years in a technical, customer-facing role (Forward Deployed Engineer, Solutions Engineer, or Implementation Lead) or a Product/Technical Program Manager role in a tech-driven environment
• Strong working knowledge of APIs, data flows, and light-coding experience (JavaScript, Python, or similar)
• Commercially aware, you understand how great deployments unlock renewals, expansions, and customer advocacy
• Experience designing or managing enterprise integrations
• Proven ability to lead projects and people, balancing customer urgency with long-term scalability
• Strong project management instincts with a knack for simplifying complexity and driving accountability
• 'No task too small' mindset, you’re hands-on when needed, but equally comfortable delegating and setting direction
• Excited by Voice AI, automation, and the future of customer experience

Responsibilities

• Own end-to-end delivery for new customers, from kickoff to go-live
• Oversee multiple launches at once, ensuring quality, velocity, and customer satisfaction
• Define success metrics and ensure each AI Agent drives measurable business outcomes
• Design and implement integrations via APIs, webhooks, and middleware scripts that connect Regal to customer systems (CRM, telephony, data pipelines, etc.)
• Partner with internal AI and Product teams to configure and QA the customer’s voice agent experience
• Coach and guide a small team of Forward Deployed Engineers, reviewing work, unblocking challenges, and helping prioritize customer and internal initiatives
• Act as the escalation point for complex technical issues and executive-level customer conversations
• Partner closely with Product, AI, and Customer Success teams to feed insights from customer deployments into product roadmaps and voice model improvements
• Help define and continuously refine Regal’s playbook for implementation excellence
• Analyze post-launch performance metrics to inform A/B testing and iterative improvements to agent performance
• Identify deployment patterns to propose new features or automation opportunities that improve efficiency
• Expect to travel ~1 week per month for key customer launches, executive reviews, or cross-functional workshops

Benefits

• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• Subsidized ClassPass membership
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation
• & more to come!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees