Forward Deployed AI Engineer/Data Scientist

Five9 • San Ramon, CA

5h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
We're looking for a forward deployed AI engineer to join our Engineering team at Five9. You'll work on natural language processing (NLP) projects, helping build and improve user-facing AI chatbots and virtual agents.

Requirements

• NLP: Understanding of how computers process language, with experience building AI agents, text classification models or extracting key information from text
• Machine Learning fundamentals: Familiarity with common algorithms like decision trees, regression, or clustering - and knowing when to use each one
• Statistics: Understanding of A/B testing, statistical significance, and how to evaluate model performance
• Problem-solving mindset: Ability to ask good questions and understand what customers actually need
• Bachelor’s degree in Computer Science, Data Science, Linguistics, Engineering, or related field
• 3+ years of experience with Conversational AI system and Python programming
• Experience with chatbot/AI agent platforms, prompt engineering and LLMs
• Familiarity with python and data science/ML libraries
• Can-do/figure-it-out attitude and willingness to work in a customer-facing role

Nice To Haves

• Master’s degree
• experience in a customer-facing role

Responsibilities

• Help build and improve AI chatbots by training them with real conversation data
• Clean and organize text data to make better machine learning models
• Test how well our virtual agents are performing and find ways to improve them
• Work alongside experienced consultants, developers, and conversation designers
• Work with customers to understand requirements, pain points and clearly communicate progress and roadbloacks
• Stay curious about new AI and NLP techniques

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees