Forms Production and Marketing Traffic Coordinator

Genworth • Richmond, VA

399d

About The Position

The Forms Production and Marketing Traffic Coordinator at Genworth plays a crucial role in the Marketing Operations Compliance team, ensuring that forms and marketing initiatives are completed efficiently and on time. This position involves leveraging project management skills, systems knowledge, and relationship management to drive operational efficiency and maintain compliance throughout the forms production process.

Requirements

• Bachelors or Associates degree in business, marketing, and/or communications; comparable work experience may also be considered.
• 2 or more years of experience in marketing or operations support, traffic coordination, and/or process improvement.
• MS Office Suite proficiency.
• Adobe Creative Cloud (InDesign) proficiency.
• Adobe Acrobat Professional proficiency.

Nice To Haves

• 2 or more years of experience in project management and familiarity with workflow software.
• Exceptional interpersonal and communications skills; ability to provide superior customer service in a fast-paced and collaborative environment.
• Strong attention to detail; drive to consistently improve processes based on experience.
• Familiarity with Long-Term Care, Annuity, and Life insurance lines and Long-Term Care services.
• Experience working in a queue-based environment.
• Ability to problem solve independently.
• Track record of partnering and collaboration.
• Demonstrated analytical and decision-making skills.
• Ability to quickly adapt to changing priorities of the business.
• Results driven with proven ability to set and meet aggressive goals.

Responsibilities

• Respond to incoming inquiries from business partners in a timely and professional manner.
• Identify current and potential risks/issues to projects and work with business partners to offer alternative solutions.
• Stay informed of updates and changes to processes and procedures.
• Escalate complex partner issues as necessary.
• Gather and analyze project information, determine project scope and priority, and traffic project through the compliance review process.
• Ensure a timely, consistent review process and keep business partners informed of ongoing status.
• Coordinate work paths across branding, creative, and compliance/legal partners.
• Participate in weekly status meetings to review projects, calendars/milestones, update schedules, and discuss new initiatives.
• Prepare and communicate weekly status reports on project status, approval processes, timeline issues, and any other concerns with the team.
• Serve as liaison between all partners in the forms/advertising review process.
• Proactively identify process constraints and opportunities for improvement.
• Ensure data accuracy within the advertising review database throughout the process.
• Create and maintain design and layout of forms while ensuring they meet brand standards and functional requirements.

Benefits

• Competitive Compensation & Total Rewards Incentives
• Comprehensive Healthcare Coverage
• Multiple 401(k) Savings Plan Options
• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)
• Generous Paid Time Off - Including 12 Paid Holidays, Volunteer Time Off, and Paid Family Leave
• Disability, Life, and Long Term Care Insurance
• Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support
• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)
• Caregiver and Mental Health Support Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: Associate degree
• Number of Employees: 251-500 employees