FORMS/MARC SUPERVISOR

New York City, NY • Brooklyn, NY

130d

About The Position

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible. The Office of Procedures provides the critical link between policy development and worker execution of the agency programs. Up-to-date, well-written procedures, supported with effective training, provide workers with the knowledge and standards required to operate agency's program consistently and effectively. Under the direction of the Director of Procedures, with wide latitude for independent judgment and initiative, the Forms/MARC Supervisor is responsible for the creation, revision, translation, posting and distribution of all forms and local (non-State Department of Health) notices used by Medical Assistance Program (MAP) and Home Care Services Program (HCSP) staff.

Requirements

• A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty.
• An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience.
• A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience.
• Education and/or experience equivalent to the above.

Nice To Haves

• Excellent communication and writing skills.
• Extensive knowledge of Agency operations and NYS social service policy and procedures.

Responsibilities

• Assist the Director with the development of form drafts by demonstrating detailed knowledge of the complexities of the Medicaid program.
• Collaborate with the Director, MAP and HCSP managers and supervisors in the initial design of forms and notices.
• Maintain the integrity of the Office of Procedures' Forms shared drive.
• Coordinate with the HRA Office of Business Services to obtain required control numbers and alpha sequences for both client and non-client forms.
• Coordinate with the Office of Immigrant Affairs (ORIA) to ensure that client-facing forms are appropriately translated.
• Review completed form drafts for accuracy and compliance with internal and external oversight requirements.
• Administer the MARC system which is an on-line secured internet site.
• Register and provide access rights to appropriate users approved by the Director of Eligibility Information Services (EIS).
• Supervise the work and provide training and technical direction to one (1) Procedures Coordinator.
• Ensure for the posting of OPPT/MAP documents to eDOCS.
• Prepare administrative reports for the Director on new and/or revised forms.

Benefits

• Public Service Loan Forgiveness eligibility.
• New York City residency requirement within 90 days of appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees