Forensic Underwriting Manager

CrossCountry Mortgage, LLC•Cleveland, OH

About The Position

The Forensic Post Purchase Manager is responsible for leading and mentoring a team of Forensic Post Purchase Underwriters who are responsible for the resolution of escalated conditions on loans after purchase by several different investors. This role handles high-level escalations and general questions from the Forensic Post Purchase Underwriting Team Lead to ensure the conditions and exceptions are resolved in a timely manner. The Forensic Post Purchase Manager serves as an escalated point of contact for various investors and collaborates with the Forensic Post Purchase Underwriting Team Lead to provide solutions on escalated investor rebuttals, guidance with formal written responses, and direction with complex deficiency corrections. The Forensic Post Purchase Manager serves as the subject matter expert on investor guidelines, facilitating ongoing loan sales.

Requirements

5+ years of underwriting experience with exposure to both manual and automated underwriting environments.
3+ years of experience in a Team Lead or other leadership role.
Experience with identifying and interpreting transaction components that may signal potentially fraudulent activity, using informed analysis and investigative techniques.
Knowledge of underwriting guidelines along with exposure to investor conditions and exceptions.
Knowledge of regulatory rules and regulations.
Excellent communication and customer service skills.
Excellent problem-solving skills to determine solutions and identify alternative resolutions within acceptable guidelines.
Excellent attention to detail, analytical, prioritization, and organizational skills.
Proficient in Microsoft Office Suite.

Responsibilities

Lead the day-to-day management of the Post Purchase Forensic Underwriting Team, including employee development and performance management.
Serve as the second level escalation point for the Forensic Post Purchase Underwriting Team, assisting with loan level decisions on a range of topics.
Monitor investor posted turn times and follow up as necessary to ensure files are reviewed within their published turn times.
Monitor daily investor reporting to identify loans that have been suspended for purchase and work with department leaders to load balance files as needed within the teams.
Support onboarding and ongoing training programs for new hires and existing employees, to enhance employee skill sets across key functional areas.
Lead workforce planning for the department by identifying staffing requirements, creating new positions as needed, and serving as the hiring manager.
Act as the department’s subject matter expert, collaborating with internal partners on new projects and conducting testing as needed.
Drive departmental projects by analyzing workflows and implementing process improvements to enhance efficiency and effectiveness.
Monitor time of loans on the warehouse lines and advise Senior Management of loans that are at a potential risk for curtailment from the warehouse.
Track a pipeline to ensure all loans shipped are either conditioned or purchased in a timely manner.
Provide updates on the status of assigned loans with investors and Senior Management as needed.
Ensure Forensic Post Purchase Underwriting Team meets set monthly cleared loan goals.
Ensure Investor guidelines are followed and avoid incurring suspense fees.
Oversee compliance with departmental Standard Operating Procedures (SOPs).

Benefits

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

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