Foreign Pharmacy Grad - International Pharmacy Intern

CVS Health•Brookline, MA

1d•Onsite

About The Position

This position offers challenging opportunities for professional learning and growth within a culture of continuous improvement, aiming to enhance health care. At CVS Health, colleagues are dedicated to increasing access, lowering costs, and improving the quality of care. As a Non-US Accredited Foreign Graduate, you will be instrumental in fulfilling this purpose, embodying company values, and providing authentic care to patients. After successfully passing the FPGEE and TOEFL exams, you will be eligible for this role to complete your mandatory US Internship hours. This internship will build upon your existing Pharmacist education, developing your knowledge, skills, and abilities through a curated, mixed-modality learning plan. Non-US Accredited Foreign Graduates are required to complete their internship within 18 months, gaining skills in diverse patient care, practice management, leadership, and education. The goal is to prepare you to complete and pass all necessary Pharmacist licensure exams and processes within 120 days of finishing the required US Internship hours. While working under the direct supervision of a licensed Pharmacist, you will play a crucial role in maintaining a safe and effective Retail Pharmacy work environment, ensuring exceptional patient care.

Requirements

High School Diploma or General Equivalent Development (GED).
Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy.
Active Pharmacy Intern license in the state where the district is located.
0 to 3 years of prior relevant work experience.
Foreign Graduate from a Non-US Accredited college or school of pharmacy prior to beginning Non-US Accredited Foreign Graduate Training Program at CVS.
Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
Strong communication and presentation skills.
Skill in Results Orientation.
Skill in Colleague Engagement.
Skill in Active Listening.
Skill in Customer and Community Engagement.
Skill in Consumer Behavior.
Skill in Negotiation and Conflict Resolution.
Skill in Patient Counseling.
Skill in Emotional Intelligence.
Skill in Time Management.
Skill in Digital Literacy.
Ability to have regular and predictable attendance including nights and weekends.
Ability to complete any additional tasks as directed by supervisor or manager.
Ability to complete all required training and obtain required licensure (if applicable) within guidelines.
Ability to lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.

Nice To Haves

Eligibility to immunize (Other Certification(s)).
3 to 5 years of prior relevant work experience.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
Expected to immunize once state regulations are met.

Responsibilities

Deliver the company's purpose, model its values, and demonstrate genuine, authentic care for patients.
Complete required US Internship hours that build upon Pharmacist education to develop knowledge, skills, and abilities.
Complete a mixed modality learning plan.
Ensure a safe and effective Retail Pharmacy work environment.
Deliver exceptional care to each patient.
Maintain Patient Safety.
Adhere to Pharmacy Professional Practice standards.
Comply with Regulatory Requirements.
Ensure Quality Assurance.
Provide Customer Service.
Manage Inventory.
Manage Workflow (excluding final prescription verification).
Keep customers and patients healthy through adoption and management of patient care programs.
Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues.
Support the Pharmacy manager in motivating, inspiring, and developing Pharmacy Support Staff by balancing assignments.
Identify critical business opportunities and meaningful solutions to drive growth and improve performance.
Work toward successfully implementing solutions by leading the team to achieve specified goals.
Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.
Seek new ways to grow, collaborate with others, and deliver better outcomes.
Align others around the company purpose to bring heart to every moment of health and gain support and commitment.
Facilitate a ‘team’ culture that promotes caring, energy, enthusiasm, and pride.
Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors.
Greet each customer in a courteous and professional manner both in-store and at the drive thru window.
Assist all pharmacy and front store customers with their questions and concerns.
Answer telephone with a warm and friendly greeting.
Request additional help and work with others to find solutions when needed to maximize customer satisfaction.
Remove obstacles to make customers’ experiences easier when possible.
Perform approved register transactions including cash, check and charge, bagging merchandise upon completion of sale.
Engage with customers and seek ways to create heartfelt, personalized moments during their visits.
Maintain customer/patient confidentiality according to HIPAA and company standards.
Communicate with customer/patient while protecting their confidential drug information.
Comply with all federal and state laws, rules, and regulations.
Comply with all CVS policy and standard operations procedures (SOPs) at all times.
Meet requirements for state and federal licensure within an appropriate timeframe.
Adhere to CVS workflow and ensure standards are maintained at all times.
Process prescriptions including translation of SIG codes, product selection, counting and measuring drugs, capping, and uncapping vials and bottles; labeling all prescriptions.
Resolve third party rejections and complete any manual claim forms.
Perform all prescription pick-up procedures, in adherence of CVS policy and procedures.
Access, input and retrieve any necessary information to/from the workstation.
Maintain in-stock by ensuring all inventory management policies and procedures are followed utilizing appropriate report(s) to maintain replenishment as needed.
Assist with putting away drug orders (except Clls) as permitted by law.
Deliver additional health care services as allowable by state regulation, individual certification, and as directed by pharmacy leadership team, including but not limited to point-of-care and/or swab-and-send testing, immunization preparation and/or delivery, etc.
Support supervising pharmacist in furtherance of dispensing drugs, reviewing prescriptions, and monitoring compliance.
Offer to counsel and direct customer to pharmacist if necessary (under direct supervision of a licensed pharmacist).
Field any medical questions when appropriate (under direct supervision of a licensed pharmacist).
Communicate and interact with all healthcare professionals to provide optimal care (under direct supervision of a licensed pharmacist).
Solicit information on a customer’s medical history to give appropriate medical advice when applicable (under direct supervision of a licensed pharmacist).
Practice and develop duties performed by pharmacists according to law (under direct supervision of a licensed pharmacist).
Communicate with Field Management and Corporate as needed.
Participate in all required store operational meetings.
Support maintaining a clean, organized, and professional pharmacy department, according to CVS standards.
Support scheduling activities according to the needs of the business and workflow model.
Coordinate/implement the training and development of Pharmacy Support Staff.
Recognize others and celebrate success.
Complete all required training programs.
Have regular and predictable attendance including nights and weekends.
Complete any additional tasks as directed by supervisor or manager.
Complete all required training and obtain required licensure (if applicable) within guidelines.
Lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects to and from, including overhead lifting.