Foreclosure Support Specialist II

M&T Bank • Getzville, NY

1d • $21 - $34 • Onsite

About The Position

Overview: This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure. In addition, this position is responsible for managing the checklist process for the team. Primary Responsibilities: Conduct a review of all assigned loans at a minimum of every 30 days, including the updating of documentation and follow up. Complete pre foreclosure sale review checklist in compliance with regulatory and investor requirements. Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests. Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines. Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request. Manage complex escalation requests via M&T Bank Systems, emails, and verbal direction. Conduct research and review prior servicer payment histories. Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, Single Point of Contact (SPOC) and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously. Understand the required referral documents and imaging systems. Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule. Make corrections when errors are detected. Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: This position has internal contact with other departments such as Loss Mitigation and externally with foreclosure attorneys as well as various departments within CAM, including the off-shore team.

Requirements

• A combined 4 years’ higher education and/or work experience, including a minimum of 3 years’ banking/mortgage industry experience.
• Working knowledge of word processing, spreadsheet and email software.
• Excellent written and verbal communication skills.
• Detail oriented.
• Motivated, team player with a positive and friendly attitude.
• Strong problem solving skills.
• Strong work ethic and ability to work independently.

Nice To Haves

• Associate’s degree in Accounting or Business.
• Knowledge of M&T Bank systems.
• Paralegal Certificate.

Responsibilities

• Conduct a review of all assigned loans at a minimum of every 30 days, including the updating of documentation and follow up.
• Complete pre foreclosure sale review checklist in compliance with regulatory and investor requirements.
• Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests.
• Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines.
• Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request.
• Manage complex escalation requests via M&T Bank Systems, emails, and verbal direction.
• Conduct research and review prior servicer payment histories.
• Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, Single Point of Contact (SPOC) and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously.
• Understand the required referral documents and imaging systems.
• Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule. Make corrections when errors are detected.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Benefits

• M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
• As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree