Foreclosure Sales Supervisor - Default Operations
About The Position
Diaz Anselmo & Associates is seeking an experienced Foreclosure Sales Supervisor to oversee the day-to-day operations of our Foreclosure Sales team. This role is responsible for direct staff oversight related to workflow management, daily supervision, quality control, deadline management, training, and issue escalation for staff handling foreclosure sale and post-sale processes. The Foreclosure Sales Supervisor reports to the Department Manager and plays a key role in supporting team performance, maintaining operational consistency, and ensuring the team meets productivity, accuracy, timeliness, and compliance expectations. The ideal candidate will bring strong foreclosure sales knowledge, prior supervisory experience, and the ability to lead effectively in a fast-paced, deadline-driven environment.
Requirements
- Minimum 3 years of experience in foreclosure, default servicing, creditor rights, bankruptcy, or related legal operations required
- Prior experience with foreclosure sales and post-sale processes preferred
- Candidates with broader default servicing/default legal operations leadership will be considered
- Supervisory experience required, including direct oversight of staff in a day-to-day operational environment
- Strong understanding of deadline-driven workflow management, quality control, and compliance requirements
- Proven ability to lead staff, manage priorities, reinforce accountability, and maintain performance standards in a high-volume environment
- Strong communication, organizational, and problem-solving skills
- Ability to identify operational risk, address issues directly, and escalate appropriately
- Proficiency in Microsoft Office; experience with case management and client systems preferred
Nice To Haves
- Experience in a real estate law firm or default servicing environment
- Familiarity with case management systems and client platforms used in foreclosure operations
Responsibilities
- Supervise the daily workflow, productivity, and day-to-day performance of the Foreclosure Sales team
- Provide direct staff oversight, including training, coaching, work direction, follow-up, and accountability for daily operations
- Oversee staff responsible for foreclosure sale and post-sale processes, including sale notices, motions, praecipes, bidding instructions, confirmations, deeds, and related activities
- Monitor work queues, deadlines, exception items, and aging matters to ensure timely and accurate completion
- Ensure compliance with firm procedures, client directives, court requirements, investor guidelines, and applicable regulatory standards
- Conduct quality reviews and provide timely feedback, coaching, and operational guidance as needed
- Identify performance, workflow, and quality concerns and partner with the Department Manager on performance-related issues and follow-up
- Serve as the primary escalation point for team-level operational issues, delays, and workflow concerns, and elevate material issues to the Department Manager as appropriate
- Monitor team performance metrics, timeliness, and quality results, and communicate trends and concerns to leadership
- Assist with workload balancing, staffing support, and operational coordination to meet departmental goals
- Ensure accurate and timely documentation and updates are maintained in internal systems and client platforms
- Support implementation of procedural updates, workflow enhancements, and client changes within the team
- Participate in audits, client calls, and departmental meetings as needed
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
