Foreclosure Lead

The Mortgage Law Firm•Dallas, TX

About The Position

Under general supervision, the Foreclosure Lead plays a critical role in supporting the day-to-day operations of non-judicial foreclosure processes. This position works closely with the Foreclosure Director to maintain compliance with internal timelines, ensure deliverables meet client expectations, and maintain high-quality standards. The ideal candidate is detail-oriented, proactive, and experienced in foreclosure procedures.

Requirements

High school diploma or GED required.
Minimum of 3 years of experience in foreclosure or mortgage‑servicing operations.
Strong verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and leadership.
Demonstrated customer‑service skills, including professionalism, responsiveness, and the ability to resolve inquiries effectively.
Excellent organizational and time‑management abilities, with a proven ability to manage competing priorities and meet deadlines.
High attention to detail and accuracy, especially when reviewing documents and updating case information.
Strong problem‑solving and critical‑thinking skills, with the ability to assess complex situations and determine effective solutions.
Proficiency in Microsoft Word, Adobe Acrobat, Internet Explorer, and Microsoft Access, with the ability to learn additional technology platforms as required.
Ability to work independently and collaboratively within a fast‑paced, deadline‑driven environment.
Adaptability to changing client expectations, internal processes, and industry requirements.

Responsibilities

Assist with daily foreclosure processing across multiple states.
Retrieve and manage executed documents from client portals; generate and prepare documents for recording.
Maintain and update tracking pages to reflect accurate and current foreclosure statuses.
Monitor case progress to ensure adherence to key deadlines.
Maintain accurate and comprehensive documentation within the case management system.
Ensure compliance with investor, client, and legal requirements.
First point of contact and escalation as team leader.
Inventory reconciliation to identify exceptions in milestones, status or other gaps needed to be addressed.
Stay current on state statutes for non-judicial foreclosure processes and act as a subject matter expert, representing the business in client audits and firm-wide initiatives.
Continuously look for opportunities to enhance operational efficiency, implement automation, and improve communication with clients. Seek innovative ways to provide better service and deliver superior results.
Assist with developing and maintaining detailed, documented procedures to identify and mitigate high-risk errors, safeguarding compliance and minimizing risks.
Review checklists to confirm accuracy prior to milestones and foreclosure auction.
Draft, review and execute documents related to non-judicial foreclosure.
Update cases upon transfers completed; servicer, investor and/or law firm.
Become subject matter expert on timeline and other client expectations.
Other duties as assigned.