Forecasting & Performance Specialist

Legal & General America•Frederick, MD

11d•Remote

About The Position

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better. We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand. By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better. The Forecasting and Performance Specialist will be responsible for planning the resource requirements and tracking benefits and operational efficiency. This will involve working in close conjunction with different business areas to understand their processes, workflows and targets. You will be required to deliver and track actual and forecasted staffing levels throughout the business against plans, providing insight in performance through complex data analytics and the provision of resource opportunities. This person will own all operation forecasts and the insight into associated performance indicators that drive efficiency whilst balancing engagement culture and business objectives. Implementation of forecasting models and methodologies delivering efficient cultural business performance.

Requirements

BS/BA Degree in Business or IT preferred
5+ years experience in operational roles with delivery track record
Experience of working to targets to improve customer, people or cost metrics.
Experience of identifying and making improvements in operational customer facing environments
Experienced user of planning techniques and related tools including WFM, Sql/VBA and MS excel
Experience of complex statistical modelling
Strong analytical/critical thinking skills
Strong stakeholder management skills
Ability to collaborate and engage people in change
Outstanding verbal and written communication skills
Self-starting to find and deliver on opportunities
Strong organizational skills
Demonstrated proficiency in Microsoft Office Suite and process documentation/modelling tools
Ability to function in a fast paced environment
Flexible with regard to work hours and overtime

Nice To Haves

Experience in life insurance industry, preferred.

Responsibilities

Capture and plan all activity that has a potential to influence Operational performance.
Build and own forecasting and capacity models both back office and telephony modelling, both tactical and strategic.
Identify opportunities to improve the accuracy of forecasting and headcount planning
Maintain models used to plan resources and analysis in long term business decisions
Monitor assumptions & actual results against plan and deliver efficient solutions to real problems that drive employee engagement and business efficiency.
Support contact center projects providing tactical and strategic plans to meet the business requirements.
Develop and maintain world class stakeholder relationships that enable business and customer demand success.
Provision of both performance and demand insight that informs decision making and strategy setting

Benefits

The expected hiring compensation range for this position is $90,800 - $124,900 annually.
This is a remote opportunity, operating on EST. Candidates local to the Frederick, Maryland area preferred.
The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.
This role is eligible to participate in the Annual Incentive Plan. The current target payment for the position is 8% of base salary, modified for corporate and individual performance.
Bonuses are pro-rated based on start date.
This role has 15 vacation days and 10 sick days that are accrued on a bi-weekly basis.
Employees also have 9 paid holidays throughout the calendar year.
Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).
We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals.
We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!