Forecast & Business Analyst - Last Mile

Electrolux Group•Charlotte, NC

7d•Hybrid

About The Position

The Forecast & Business analyst will provide analytical support in preparing the monthly forecast and business performance metrics for the Last Mile logistics team. This role will report directly to the Last Mile Customer Solutions Manager who will oversee and direct the priorities of work associated with the work required. Through the use of a variety of business intelligence tools, this role will provide statistical insights to Last Mile Leadership in support of decision making.

Requirements

Bachelor’s degree in business or other quantitative discipline
2 years or more experience working with business intelligence tools such as Power BI, Excel, Access, Cognos, or other related tools. Strong in Microsoft Excel and Power Point
Experience with performing statistical analysis on enterprise data Classified as Internal
Basic presentation skills as required to share analysis
Effective verbal and written communication skills
Strong attention to detail
Bias for action; follows up on feedback to ensure positive outcomes

Responsibilities

Engage in monthly collaboration with sales on upcoming contracts and expected business changes as direct input to forecasting.
Conduct historical extracts from BI platform to prepare historical trends as further input into forecasting efforts.
Prepare monthly forecast and present to LM Leadership team each month for review. Prepare monthly returns reporting for review with Last Mile Leadership team
Maintain and manage returns database tools to ensure accurate capture of all returns coming through Last Mile network.
Prepares weekly performance analytics using Last Mile digital platform and applies statistical analysis to pinpoint performance challenges to goal.
Provide back up to escalations management inbox. Analyze escalations to determine root causes and advise CSR for solutioning.
Analyze order quality metrics to determine root causes of performance challenges.
Execute commercial and consumer surveys to get feedback on Last Mile services.