Ford Certified Technicians - Ford

Bob Moore Auto Group, LLC

23d

About The Position

The primary responsibility of this position is to perform repair and service on customer and dealership vehicles within management’s guidelines for productivity, safety and efficiency.

Requirements

Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
High School Education and 2 years’ experience or an equivalent combination of education and experience.
Good interpersonal, time management and organizational skills
Ability to identify and achieve targeted goals
Excellent written and verbal communication skills and the ability to understand verbal and written instructions and warning labels
Ability to work well with a range of individuals
Ability to prioritize multiple jobs
Ability to clearly communicate with customers and coworkers alike to ensure an excellent customer experience
Ability to work independently and/or as part of a team
Ability to effectively respond to inbound and outbound phone calls
Strong attention to detail, professional demeanor, and a positive ‘can do’ attitude
Must be able to pass a drug/alcohol urinalysis and be able to drive a vehicle

Nice To Haves

Completion of a technical program preferred.

Responsibilities

Receive the repair or service order in a timely manner
Perform the appropriate diagnostic testing as required and relay required repair information in a timely manner for approval by customer or dealership management
Inform management of any additional or proposed work to vehicle for relay to customer
Complete all repairs and service orders accurately and in a timely manner per management guidelines
Comply with all safety guidelines and policies including the handling of hazardous waste and good housekeeping
Complete all required training and certification courses
Strive to preserve customer relations through attentive, thorough and respectful response to stated needs
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication
Other responsibilities as assigned