For Eyes - Apprentice Optician

EssilorLuxottica • Burlington, MA

272d

About The Position

The Apprentice Optician creates exceptional value in the lives of customers by delivering the For Eyes Experience. Ensures customers are delighted by performing the key steps of our selling model.

Requirements

• High school graduate or equivalent
• Strong customer service skills: communicator, listener and team builder
• Knowledge of current optical theory and merchandise
• Knowledge of current store merchandise
• Basic math skills
• Awareness of current fashion trends
• Sales and service skills
• Familiarity with POS, computers and calculators
• Embrace new technology and change

Nice To Haves

• State licensure (if applicable) and/or ABO Certification in non-licensed states
• Optical dispensing experience

Responsibilities

• Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer, Explaining the Process in a transparent way, Merchandise Selection, Fitting - Optikam, Solve visual problems or challenges for customers, Tendering, Dispensing
• Serves as a center of excellence for others with a focus on Right the First Time and modeling our customer experience and consultative selling models.
• Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems.
• Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.
• Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.
• Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.
• Educates the customer on For Eyes guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.
• Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.
• Ensures finished eyewear meets For Eyes standards and customer requirements/requests.
• Strives to achieve 'Exceptional Results' on For Eyes annual KPI/Functional Skills that align with brand priorities.
• Serves as a role model for development and a technical resource for all.
• Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.
• Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.
• Explains to customers expected delivery times.
• Shows customers where to pick-up their glasses upon return to the store.
• Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.
• Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED