Food Team Member - Dollywood's Splash Country - Seasonal (16+ Years Old)

All Career•Pigeon Forge, TN

5d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Food Team Member for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Food Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Food Team Member position is a frontline position responsible for a wide variety of task to include but not limited to; taking orders, serving, prepping, stocking, organizing, and operating a cash register. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions & Responsibilities 14 & 15 Year Olds Responsible for prompt attention to a wide variety of tasks within food services Take orders, serve, assist with limited, non-hazardous food preparation and storage of high-quality food, measure ingredients, understand time and temperature sheets and complete hourly Prepare and serve food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements Operate a variety of equipment including hot-dog rollers, popcorn machines, and warmers/hotboxes, rolling carts, carrying trays, tray jacks, dishwashers, buss tubs, dollies, brooms, mops, etc. Stock and organize work areas throughout the day and before you leave your shift, proper pulling, delivery, rotation of products based on FIFO, storage of product, and recording information May occasionally and briefly retrieve items from walk-in cooler and freezer units, consistent with child labor regulations Clean and sanitize work areas, guest dining areas, equipment, utensils, dishes, or silverware, as well as sweep, scrub or mop the floor, trash removal, dishwashing and cleaning windows as needed Protect company assets: money, merchandise, equipment Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the Park Promptly and courteously greet each guest with a smile, eye contact, and good body language treating each guest as an individual Provide prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment Suggestively sell to Guest and thank them for coming Answer guest questions about menu items and pricing and execute proper cash handling procedures Wear, keep clean, and maintain themed costume issued by Dollywood’s Splash Country Willing to work at different locations on Park Know and follow all procedures regarding the execution of Dining Pass, Meal Vouchers, Gift vouchers, other internal vouchers, etc. Enforces and adheres to all Park, department, and safety policies and procedures Follow all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner. Understand and practice safe food handling at all times, following Sevier County regulations and ServSafe guidelines Learn and memorize 4-Critical Safety Standards Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts 16+ Years Old All essential functions and responsibilities from the section above Operate a variety of kitchen and cooking equipment including fryers, ovens, griddles, grills, steamers and steam kettles, drink machines, dough machines and other power-driven cooking equipment Safely use hand-held kitchen knives for cutting, chopping, and slicing food items May work for prolonged periods of time in walk-in coolers and freezers Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 14 years of age
Employees may be required to be 18 years of age to operate some equipment
At least 6 months of previous foods experience preferred
At least 6 months of previous customer service preferred
Basic computer skills required
Must successfully complete a pre-employment drug screening and background check
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Must be able to effectively communicate with fellow Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working indoors and outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to prioritize tasks and complete assignments on time
Use of specific equipment is restricted based on employee age and in accordance with federal and state child labor laws
Basic math skills necessary to count out change to guests as applicable
Must be able to lift 30 lbs with or without a 2-person lift. 30+ lbs require a 2-person lift
Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures

Responsibilities

Responsible for prompt attention to a wide variety of tasks within food services
Take orders, serve, assist with limited, non-hazardous food preparation and storage of high-quality food, measure ingredients, understand time and temperature sheets and complete hourly
Prepare and serve food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements
Operate a variety of equipment including hot-dog rollers, popcorn machines, and warmers/hotboxes, rolling carts, carrying trays, tray jacks, dishwashers, buss tubs, dollies, brooms, mops, etc.
Stock and organize work areas throughout the day and before you leave your shift, proper pulling, delivery, rotation of products based on FIFO, storage of product, and recording information
May occasionally and briefly retrieve items from walk-in cooler and freezer units, consistent with child labor regulations
Clean and sanitize work areas, guest dining areas, equipment, utensils, dishes, or silverware, as well as sweep, scrub or mop the floor, trash removal, dishwashing and cleaning windows as needed
Protect company assets: money, merchandise, equipment
Maintain accurate records and loss prevention techniques by reporting any shoplifting, counterfeit bills, or any other activities that may be detrimental to the Park
Promptly and courteously greet each guest with a smile, eye contact, and good body language treating each guest as an individual
Provide prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment
Suggestively sell to Guest and thank them for coming
Answer guest questions about menu items and pricing and execute proper cash handling procedures
Wear, keep clean, and maintain themed costume issued by Dollywood’s Splash Country
Willing to work at different locations on Park
Know and follow all procedures regarding the execution of Dining Pass, Meal Vouchers, Gift vouchers, other internal vouchers, etc.
Enforces and adheres to all Park, department, and safety policies and procedures
Follow all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner.
Understand and practice safe food handling at all times, following Sevier County regulations and ServSafe guidelines
Learn and memorize 4-Critical Safety Standards
Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts
Operate a variety of kitchen and cooking equipment including fryers, ovens, griddles, grills, steamers and steam kettles, drink machines, dough machines and other power-driven cooking equipment
Safely use hand-held kitchen knives for cutting, chopping, and slicing food items
May work for prolonged periods of time in walk-in coolers and freezers