Food Service Team Members

About the position

The Food Service Team Member will be responsible for managing food service operations while ensuring the store remains clean, well-stocked, and secure. This role requires a strong focus on customer service, food safety, and store maintenance, in addition to managing food-related tasks such as preparation, display, and inventory. The Food Service Team Member will also assist with cash handling and overall store operations as needed.

Responsibilities

• Greet and assist customers in a friendly and professional manner, answering questions, providing food recommendations, and processing food-related transactions.
• Stay up to date on menu items, store promotions, and product offerings to assist customers effectively and drive sales in the food service area.
• Promote store specials and upselling food items to customers to increase sales and customer satisfaction.
• Prepare, cook, and assemble food items as per store recipes and standards, ensuring that food is served hot, fresh, and to customer specifications.
• Maintain high standards of food presentation, taste, and portion control. Ensure that food items are consistent in quality and appearance.
• Safely operate kitchen equipment such as fryers, grills, microwaves, and other cooking appliances in accordance with company guidelines.
• Verify food orders and prepare them accurately. Ensure that food is delivered to customers in a timely manner, especially during busy shifts.
• Ensure that all food handling, preparation, and storage practices meet food safety standards and local health codes. Monitor food temperatures and track food expiration dates.
• Keep the food service area, kitchen, and dining area clean and organized, following proper sanitation practices. Regularly clean workstations, equipment, and surfaces to maintain a safe and hygienic environment.
• Manage food waste, ensuring proper handling of leftovers and disposal of expired or damaged products. Follow portion control guidelines to minimize waste.
• Monitor and track food inventory, ensuring that items are well-stocked and properly rotated (FIFO). Assist in restocking food items, snacks, and beverages as needed.
• Ensure that food items and supplies are organized and easily accessible for efficient food preparation. Report any inventory shortages or discrepancies to the Food Service Manager.
• Ensure that perishable goods are rotated and used in a timely manner to maintain freshness and minimize spoilage.
• Operate the point-of-sale (POS) system to process transactions for food, beverages, and other products. Handle cash, credit, and debit card payments accurately.
• Assist with closing duties at the end of the shift, including cash register reconciliation and ensuring that cash drawers balance.
• Track and report on food sales and inventory usage during the overnight shift. Ensure that all sales transactions are accurately recorded.
• Maintain the overall cleanliness and organization of the store, including both food service areas and retail sections. This includes wiping down counters, floors, and maintaining a clutter-free environment.
• Monitor the store and food service area for security, ensuring that all doors are securely locked, and alarms are set as required. Report on any suspicious activity to management.
• Be familiar with emergency procedures, including fire safety, first aid, and emergency contact protocols.
• Communicate important information to the morning shift team, including food service issues, inventory concerns, or customer feedback.
• Work effectively with other team members to ensure smooth operations during shift. Assist with other tasks, such as cleaning and restocking, as needed.

Requirements

• High school diploma or equivalent required.
• Previous experience in food service or retail, especially in a fast-paced environment, is preferred.
• Basic food preparation experience and familiarity with kitchen equipment is a plus.

Nice-to-haves

• Strong interpersonal skills with the ability to communicate effectively with customers and provide excellent service.
• Ability to maintain high standards for food quality, cleanliness, and safety while managing multiple tasks during a busy shift.
• Ability to perform multiple tasks simultaneously, such as preparing food, handling customer transactions, and maintaining store cleanliness.
• Ability to handle customer complaints and resolve food service issues in a calm and professional manner.
• Ability to work collaboratively with other associates to ensure smooth store operations, even during overnight hours.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools.
• Familiarity with basic office software (e.g., Word, Excel) is a plus.
• Food Handler Certification or willingness to obtain certification during training is preferred.
• ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.

Benefits

• Health insurance for full-time team members.
• Vacation and holiday pay for full-time team members.
• 401K with employer match for full-time and part-time team members.
• Paid holidays for part-time team members.
• Eligibility for health insurance for part-time team members.