Food Service - Shift Supervisor

Good Food Holdings Companies • San Diego, CA

1d

About The Position

This is a management-in-training position. The Food Service Shift Supervisor must have the necessary confidence, commitment, and motivation to move themselves towards success. Key personality traits & skills needed to accomplish this are: patience, even tempered, humble, observant, perceptive, supportive, decisive, flexible, analytical, consistent; and an encourager and teacher. Must be self motivated; have strong leadership skills; good listening skills, extraordinary customer service skills; applied empathy; and possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Food Service Shift Supervisor should also be open to growth and expansion.

Requirements

• High School diploma or general education degree (GED)
• three to six months related experience and /or training
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to resolve conflicts in such a manner to create a win-win situation.
• This is a customer service driven position. The candidate must have the ability to speak, read and understand English.
• The employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls.
• The employee occasionally is required to reach with hands and arms.
• The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close and color vision.

Responsibilities

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Maintains shelf stock-orders and assures amounts of all orders to meet all customers’ needs.
• Maintains cleanliness of shelves, foods, stocking, and rotation of perishable stock.
• Engages and coaches Food Service Department employees in suggestive selling techniques.
• Ensures proper training on weighing, slicing, cutting, and serving of Food Service products.
• Trains employees on all opening and closing procedures.
• Documents all meetings/training and collects employee signatures as required.
• Assures consistency in Food Service Department policies and procedures by observing employee work habits and provides training/coaching in areas needing improvement.
• Helps manage costs by controlling shrink and theft.
• Maintains price integrity and proper weights and measures as mandated by California State Laws.
• Examines products bought for resale or received for storage. Helps breakdown and store products received.
• Assists in implementing and maintaining all marketing programs.
• Assures proper displaying and selling of all Food Service products to customers and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
• Responsible for communication with the Food Service Manager & Store Director on all Food Service Department related issues.
• Responsible for communication with all Food Service Department employees including weekly communications such as the Weekly Bulletin and monthly Safety News.
• Listens to customers’ needs and obtains the products needed.
• Cuts, weighs, wraps/boxes, and tags products.
• Proper use of Food Service slicer required.
• Assists with the maintenance of inventory control especially for theft, shrink, & waste management.
• Assists with managing labor & supply costs.
• Responsible for using the tools provided by management to ensure the success of the department.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Maintains a clean and sanitary work area at all times.
• Knows all cleaning chemicals authorized in the Food Service Department and understands proper usage.
• Trains all Food Service Department employees on proper use of cleaning chemicals.
• Follows the FIFOrotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product.
• Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards.
• Follows safety work standards and reports any safety hazards to Store Director.
• Learns to report on and investigate all accidents which occur in the Food Service Departments.
• Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations.
• Maintains the Food Service Department, including all cases, under current health codes and Bristol Farms standards on sanitation and cleanliness.
• May be required to work in other Food Service Departments such as the Café, Cheese, & Catering Departments.
• Follows & enforces policies set forth in the employee handbook at all times, especially on service standards and appearance.
• Availability requirements include; but are not limited to days, evenings, weekends, & holidays.
• At all times, meets and exceeds Bristol Farms standards of excellence in service, quality, cleanliness, appearance & leadership.

Benefits

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities are available to full & part-time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED