Food Service - Shift Supervisor

Good Food Holdings Companies•West Hollywood, CA

11h•Onsite

About The Position

Since opening its first market in Rolling Hills, CA, Bristol Farms has aimed to bring people together around a love for cooking and sharing delicious food, creating a community of curious foodies. The company focuses on providing the freshest, highest-quality, locally sourced meat, seafood, and produce, complemented by a wide array of groceries, to create an extraordinary experience for every guest. This relies on team members and leaders who provide extraordinary service and foster a fun, interactive, and engaging environment. Bristol Farms seeks team members who are passionate about food, thrive in a fast-paced environment while maintaining a calm demeanor, possess a positive attitude, and work well in a team. Ideal candidates are warm, outgoing, authentically amazing, and seek inspiration, challenge, and pride in their work, connecting with people to exceed hospitality expectations. They embody an entrepreneurial spirit, mutual respect, and a "YES!" attitude, always seeking solutions. This Food Service Shift Supervisor position is a management-in-training role, requiring confidence, commitment, and motivation for success. Key personality traits and skills include patience, an even temper, humility, observation, perceptiveness, supportiveness, decisiveness, flexibility, analytical thinking, consistency, and the ability to encourage and teach. The supervisor must be self-motivated, possess strong leadership skills, good listening skills, extraordinary customer service skills, applied empathy, and a strong sense of urgency in all duties. The role also requires openness to growth and expansion within Bristol Farms' goals and structure.

Requirements

High School diploma or general education degree (GED); three to six months related experience and /or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to resolve conflicts in such a manner to create a win-win situation.
Ability to speak, read and understand English.
Patience
Even tempered
Humble
Observant
Perceptive
Supportive
Decisive
Flexible
Analytical
Consistent
Encourager and teacher
Self motivated
Strong leadership skills
Good listening skills
Extraordinary customer service skills
Applied empathy
Strong sense of urgency in all duties performed
Open to growth and expansion

Responsibilities

Assist with the management of the Food Service Department and coordinate the activities of other employees engaged in the ordering, processing, and selling of Food Service products.
Maintain department standards while under the supervision of the Food Service Manager and/or Assistant Food Service Manager.
Lead by example; model correct behavior and adherence to company policies and procedures.
Maintain shelf stock-orders and assure amounts of all orders to meet all customers’ needs.
Maintain cleanliness of shelves, foods, stocking, and rotation of perishable stock.
Engage and coach Food Service Department employees in suggestive selling techniques.
Ensure proper training on weighing, slicing, cutting, and serving of Food Service products.
Train employees on all opening and closing procedures.
Document all meetings/training and collect employee signatures as required.
Assure consistency in Food Service Department policies and procedures by observing employee work habits and provides training/coaching in areas needing improvement.
Help manage costs by controlling shrink and theft.
Maintain price integrity and proper weights and measures as mandated by California State Laws.
Examine products bought for resale or received for storage. Help breakdown and store products received.
Assist in implementing and maintaining all marketing programs.
Assure proper displaying and selling of all Food Service products to customers and advise customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
Responsible for communication with the Food Service Manager & Store Director on all Food Service Department related issues.
Responsible for communication with all Food Service Department employees including weekly communications such as the Weekly Bulletin and monthly Safety News.
Listen to customers’ needs and obtain the products needed.
Cut, weigh, wrap/box, and tag products.
Proper use of Food Service slicer required.
Assist with the maintenance of inventory control especially for theft, shrink, & waste management.
Assist with managing labor & supply costs.
Responsible for using the tools provided by management to ensure the success of the department.
Serve customers with a smile and willing attitude. Assure high sales through establishing relationships with customers to ensure repeat business.
Handle customer complaints in such a manner to assure customer satisfaction.
Maintain a clean and sanitary work area at all times.
Know all cleaning chemicals authorized in the Food Service Department and understand proper usage.
Train all Food Service Department employees on proper use of cleaning chemicals.
Follow the FIFO rotation system (First-in, First-out). Cover, label, and date all leftover foods. Utilize leftover foods before opening new product.
Inspect food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms stringent standards.
Follow safety work standards and report any safety hazards to Store Director.
Learn to report on and investigate all accidents which occur in the Food Service Departments.
Assure that all reports and investigations comply with the Cal-Osha SB198 rules and regulations.
Maintain the Food Service Department, including all cases, under current health codes and Bristol Farms standards on sanitation and cleanliness.
May be required to work in other Food Service Departments such as the Café, Cheese, & Catering Departments.
Follow & enforce policies set forth in the employee handbook at all times, especially on service standards and appearance.
Meet and exceed Bristol Farms standards of excellence in service, quality, cleanliness, appearance & leadership at all times.
Assist with the overall direction, coordination, and evaluation of the Food Service Department.
Carry out supervisory responsibilities in accordance with Bristol Farms policies and all applicable laws.
Train employees.
Plan, assign, and direct work.
Address complaints and resolve problems.