Food Service Retail Order Taker

PRASEKS HILLJE SMOKEHOUSE INC • Sealy, TX

9d • Onsite

About The Position

Food Service Retail Team Player’s Mission Take and prepare customer orders as well as expedite orders when assigned.

Requirements

• Present a positive, professional image to every customer, whether in person or over the phone.
• Greet every customer who walks up to the counter.
• Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
• Promote Prasek’s menu items and specials through suggestive selling.
• Answer the phone within two (2) rings and follow Prasek’s phone procedures.
• Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
• Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty.
• Know the menu so you are able to help customers with their order.
• Assist any team member, including Kitchen staff, when needed.
• Ensure the service counter is prepared to serve customers.
• Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.
• Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.
• Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).
• Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.
• Follow all guidelines for storing and rotating products.
• Properly use POS terminal to accurately enter customer orders.
• Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.
• Maintain food-handler’s certification.
• Practice good personal hygiene and sanitation procedures.
• Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).
• Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.
• Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist.
• Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.
• Perform all job duties in a safe manner.
• Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.
• Operate equipment according to proper procedures and notify manager of needed equipment repairs.
• Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.

Responsibilities

• Present a positive, professional image to every customer, whether in person or over the phone.
• Greet every customer who walks up to the counter.
• Accurately take orders in a friendly, helpful manner, whether in person or over the phone (for pick-up orders only).
• Promote Prasek’s menu items and specials through suggestive selling.
• Answer the phone within two (2) rings and follow Prasek’s phone procedures.
• Maintain adequate inventory of counter and drink station supplies and condiments and use proper rotation procedures when stocking condiments and supplies.
• Demonstrate a sincere concern and sense of urgency to remedy any problem a customer may have and notify the Food Service Manager/Executive Chef or Team Leader/Supervisor on duty.
• Know the menu so you are able to help customers with their order.
• Assist any team member, including Kitchen staff, when needed.
• Ensure the service counter is prepared to serve customers.
• Perform tasks listed on the Opening and Closing Checklists to properly prepare the service area.
• Restock trays, beepers, BBQ Sauce, condiments, utensils and other items for order preparation and ongoing as needed.
• Ensure each customer order is correct and complete with condiments. according to the Prasek’s recipes and quality standards (appearance, temperature, consistency, portioning).
• Properly warm, cool and store food as directed by Prasek’s recipes and quality standards.
• Follow all guidelines for storing and rotating products.
• Properly use POS terminal to accurately enter customer orders.
• Properly activate beepers for each customer order ensuring that it corresponds to the customer’s order number.
• Maintain food-handler’s certification.
• Practice good personal hygiene and sanitation procedures.
• Maintain cleanliness and sanitation standards in all areas of the Big H Grill (food preparation, storage and assembly).
• Perform all cleaning and maintenance functions required to maintain a clean and safe service counter area and kitchen.
• Perform closing and cleaning procedures as indicated on the Opening/Closing Checklist.
• Ensure that all equipment (e.g., beepers, trays, POS terminal) and utensils are properly cleaned, sanitized and stored.
• Perform all job duties in a safe manner.
• Notify the Food Service Manager or team leader on duty of any unsafe conditions or safety violations.
• Operate equipment according to proper procedures and notify manager of needed equipment repairs.
• Abide by all company policies and procedures as detailed in the Prasek’s Team Member Handbook and Operating Manuals.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees