Murphy - Deli - Food Service Rep - Part time

HEB•Murphy, TX

About The Position

Job Summary: As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. Key Responsibilities & Essential Functions:• Customer Service: Provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections • Food Service / Production: Prepares, packages, and merchandises fresh product effectively Slices, packages, labels, rotates, and culls products for poor quality Assists in technical areas as needed (e.g., basic set-up and clean-up processes) • Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales • Food Safety: Cleans and sanitizes display cases Operates / maintains equipment properly Complies with H-E-B food safety and sanitation standards Complies with department / Store operating procedures • Additional Department-Specific Responsibilities: BAKERY: Records production and shrink to aid in production planning Assists in technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates DELI: Takes care of service counter Customers Uses ordering system applications Uses Fresh Production Planner Performs inventory management processes (MSI, PAW) as required If applicable, ensures catering orders are prepared and ready in time for Customer pickup Performs all sanitation and maintenance tasks for Deli slicers PREPARED FOODS: Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Requirements

Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) - Required
Strong customer service skills - Required
Communication and interpersonal skills - Required
Reading and writing skills - Required
Planning and organizing skills - Required
Ability to work in a fast-paced environment - Required
HS Diploma or GED or equivalent - Required
Completion of Company Orientation Upon Hire - Required
Food safety and sanitation training upon hire Upon Hire - Required

Responsibilities

Provides superior customer service
Takes orders from customers by telephone or in person
Answers customer questions regarding products; assists them with selections
Prepares, packages, and merchandises fresh product effectively
Slices, packages, labels, rotates, and culls products for poor quality
Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
Cleans and sanitizes display cases
Operates / maintains equipment properly
Complies with H-E-B food safety and sanitation standards
Complies with department / Store operating procedures
Records production and shrink to aid in production planning
Assists in technical areas as needed (e.g., baking, frying, and decorating)
Culls bakery products for poor quality, expiration dates
Takes care of service counter Customers
Uses ordering system applications
Uses Fresh Production Planner
Performs inventory management processes (MSI, PAW) as required
If applicable, ensures catering orders are prepared and ready in time for Customer pickup
Performs all sanitation and maintenance tasks for Deli slicers
Serves / packages products at customer's request
Educates customers on preparation / reheating instructions of prepared foods
Prepackages condiments (sauces, dressings) for prepared food items
Cuts, slices, dices, chops, food in preparation for chef