Food Service Operations Manager

Nouria•Fryeburg, ME

About The Position

The Food Service Manager is responsible for maximizing the Store's Food Service sales, delivering and inspiring excellent customer service, maintaining our quality and safety standards, effectively managing inventory and controlling cost. The ability and desire to build and motivate a high performing team is also required.

Requirements

ServSafe Certification
Proven work experience as a Restaurant Manager, Restaurant General Manager, or similar role
Proven customer service experience as a manager, with proven track records for problem solving.
Extensive food and beverage knowledge
Strong leadership, motivational and people skills
Working knowledge of food service and coffee equipment
Ability to troubleshoot minor problems.
Must be able to lift up to 50 pounds at times
Must be able to traverse and access all areas of the store
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of standing

Responsibilities

Responsible for the daily operation of all Food Service Areas, including, Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, Full-service.
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity, and identify and coach up specialists for specific areas within the food service operation.
Ensure compliance with our food safety standards.
Control operational costs effectively moderate waste and lost sales.
Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products
Train new and current employees on proper customer service practices
Recruit, hire and train new employees as needed.
Enforce all company procedures and protocols.
Other Store tasks as assigned by Store Manager.
Provide the best customer experience to every customer
Greet every customer with a smile and sincere greeting
Suggest possible purchases to the customers and promote specials
Assume full responsibility for the execution of Nouria's customer service program at the site level
Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers.
Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
Assure all environmental and hazardous material regulations are strictly enforced
Maintain safety and security of the store and document any accidents or incidents that occur
Manage the maintenance of the customer environment inside and around the perimeter of the store
Operate all assigned equipment safely and efficiently support implementation of the Nouria Safety and Health program
Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
Complete the new employee safety orientation procedure with all new or transferred employees working at the store
Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
Encourage employees to report unsafe conditions or work practices and initiate corrective action
Promote a quick return to work for employees under your supervision
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
Performs other related duties as required