Food Service Operations Assistant Manager

Full-time - Entry Level

Oxford, ME

Food and Beverage Retailers

About the position

The Food Service Assistant Manager is responsible for maximizing the Store's Food Service sales, delivering, and inspiring excellent customer service, maintaining our quality and safety standards, and effectively managing inventory. The ability and desire to build and motivate a high performing team is also required.

Responsibilities

• Responsible for the daily operation of all Food Service Areas, including Made to Order Food, Commissary Food, Bakery, and Dispensed Beverage (coffee, fountain, & slush), including self-service, full-service and drive up.
• Respond efficiently and accurately to customer complaints.
• Organize and supervise shifts.
• Order and maintain proper inventory levels for goods, supplies, kitchen utensils and cleaning products.
• Train new and current employees on proper customer service practices.
• Enforce all company procedures and protocols.
• Provide the best customer experience to every customer.
• Greet every customer with a smile and sincere greeting.
• Suggest possible purchases to the customers and promote specials.
• Assume full responsibility for the execution of Nouria's customer service program at the site level.
• Responsible for doing what is necessary to minimize the safety risks to employees, customers, and suppliers.
• Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these.
• Assure all environmental and hazardous material regulations are strictly enforced.
• Maintain safety and security of the store and document any accidents or incidents that occur.
• Manage the maintenance of the customer environment inside and around the perimeter of the store.
• Operate all assigned equipment safely and efficiently.
• Support implementation of the Nouria Safety and Health program.
• Promptly report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location.
• Complete the new employee safety orientation procedure with all new or transferred employees working at the store.
• Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately.
• Encourage employees to report unsafe conditions or work practices and initiate corrective action.
• Promote a quick return to work for employees under your supervision.

Requirements

• ServSafe Certification a plus
• Proven work experience as a shift lead, supervisor, or similar role in food service
• Proven customer service experience, with track record for problem solving
• Proficient food and beverage knowledge
• Computer literate
• Strong motivational and people skills
• Working knowledge of food service and coffee equipment
• Ability to troubleshoot minor problems.