Food Service Manager
About The Position
Reporting directly to the Store Manager, the Food Service Manager has ultimate operational and financial accountability for the unified Food Services Department, which encompasses the Deli, Cheese, and Bakery/Coffee counters. This role is responsible for driving sales and profit goals, setting the strategic direction of the department, managing the master schedule, and leading a cross-trained team of Food Service Team Members to deliver an exceptional, high-quality customer experience. As a working manager, this role requires deep product knowledge and the ability to work hands-on across all food service zones as business needs dictate.
Requirements
- Comprehensive knowledge of specialty foods, including cheese production/handling, deli workflow, and coffee/bakery service.
- Strong personnel management, coaching, and conflict-resolution skills.
- Financial acumen, including basic understanding of P&L, margins, and labor percentages.
- Ability to multitask, prioritize, and remain calm and organized during peak volume.
- Comfort using POS systems, scales, and inventory software.
- Minimum of 3–5 years of experience in specialty foods, deli, or culinary operations.
- Minimum of 2 years in a management or direct supervisory role leading a diverse team.
Responsibilities
- Oversee daily operations, sales, and profitability for Deli, Cheese, and Bakery/Coffee.
- Drive weekly/monthly department promotions and implement major departmental changes or resets.
- Write and manage the master department schedule based on sales, customer demand, and labor targets.
- Ensure efficient deployment of a shared Food Service Team Member pool across all three counters to minimize service gaps.
- Oversee hiring, performance evaluations, and team development.
- Build and refine cross-training programs to ensure staff can seamlessly transition between making sandwiches, pulling espresso, and cutting cheese.
- Manage high-level vendor relations, negotiate pricing, and oversee overarching inventory levels and ordering across all sub-departments to maximize sales and reduce waste.
- Maintain the highest standards for product quality, visual merchandising, and product rotation (FIFO).
- Ensure accurate tagging, promotional pricing, and PLU management.
- Actively work the floor during peak hours. Cut and wrap cheese, prepare deli items, or serve bakery/coffee customers to support the team and maintain speed of service.
- Ensure all sanitation, food handling, and regulatory standards are strictly followed.
- Oversee the maintenance of temperature logs, waste logs, and equipment functionality.
Benefits
- Competitive wages
- Comprehensive Health/Dental/Vision Insurance
- Full-time employees receive a generous benefits package including Health/Dental/Vision Insurance, 401(k), paid vacation and paid holidays
- Holiday premium pay for time worked on recognized holidays
- 35% employee store discount
- $50 subsidy towards non-slip shoes every 6 months.
- Awesome, team-oriented environment
- Opportunities for growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
