Food Service Manager Trainee

Hy-Vee-posted 7 months ago
$21 - $26/Yr
Entry Level
Onsite • Rochester, NY
Food and Beverage Retailers
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The trainee will work alongside the department manager to fine-tune their skills and expertise in the department to prepare them to become a successful Food Service Department Manager. Assists the Food Service Department Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.

  • Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
  • Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
  • Assists and works alongside the department manager while completing an activity book which focuses on how to properly set the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
  • Recruit, hire, train, supervise, discipline, and evaluate all department employees.
  • Determine weekly work schedule and establishes a daily work plan for the department.
  • Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
  • Figure retail pricing and ensures correct pricing.
  • Extend invoices, posts invoices, and department bookkeeping procedures.
  • Analyze weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
  • Conduct inventory of the department.
  • Plans displays, promotions, and determines pre-orders.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
  • Handles and satisfies customer issues.
  • Communicates with employees regarding sales and ideas.
  • Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
  • Understands and troubleshoots equipment and ensures maintenance is performed.
  • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.
  • High School or equivalent experience.
  • Over six months up to one year of similar or related experience.
  • Ability to do logical or scientific thinking to solve problems with several abstract and concrete variables.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages.
  • Possess the ability to compose original correspondence; interpret written work instructions; interview job applicants; follow technical manuals.
  • Hourly starting wage of $21.00 to $26.25 depending on experience.
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