Food Service Manager in Training

Subway • Scranton, PA

3d • Onsite

About The Position

The Food Service Manager in Training (MIT) will receive comprehensive training to develop the skills and knowledge necessary to manage and oversee food service operations in a convenience store environment. This position offers an excellent opportunity for growth and career advancement within the food service and retail industry. The MIT will work closely with the Food Service Manager to gain hands-on experience in managing food preparation, staff, inventory, and customer service, with the goal of eventually becoming a Food Service Manager.

Requirements

• High school diploma or equivalent required; post-secondary education in hospitality, business, or culinary arts is a plus.
• Prior experience in food service, kitchen operations, or customer service is preferred. Previous supervisory or leadership experience is required.
• Interest in pursuing a career in food service management with a willingness to grow and develop skills in a fast-paced environment.
• Valid State Drivers License Required
• Ability to lead, motivate, and manage a diverse team. Strong interpersonal skills to effectively communicate with staff, customers, and management.
• Ability to identify challenges in food service operations and offer solutions that ensure smooth operation.
• Strong attention to detail and ability to handle multiple tasks, such as overseeing food preparation and managing staff.
• A customer-first mindset with the ability to anticipate needs, address concerns, and ensure satisfaction.
• Basic understanding of food safety and sanitation procedures, including knowledge of local health codes and regulations.
• Strong time management and multitasking skills, with the ability to prioritize tasks efficiently.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools. Familiarity with basic office software (e.g., Excel, Word) is a plus.
• Food Handler Certification or willingness to obtain certification during training is preferred.
• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.

Nice To Haves

• ServSafe Certification or equivalent food safety certification is preferred but not required at the time of hire.

Responsibilities

• Participate in a structured training program that focuses on leadership, customer service, food safety, inventory management, and operational procedures.
• Assist in supervising and guiding kitchen staff, providing directions on food preparation, cleanliness, and operational efficiency.
• Learn to manage day-to-day food service operations, including kitchen workflows, staff scheduling, food ordering, and product quality control.
• Monitor and maintain high standards of food preparation, presentation, and quality. Ensure all food items meet store standards for taste, appearance, and consistency.
• Ensure compliance with all local and state health codes and food safety regulations. Train staff on proper food handling, sanitation, and safety procedures.
• Assist in managing inventory levels, including placing food orders, receiving deliveries, and performing stock rotation. Learn to conduct regular inventory counts and report any discrepancies to management.
• Participate in customer service training and assist in creating a welcoming environment for customers. Ensure food is prepared and served in a timely manner while maintaining a positive customer experience.
• Learn to schedule and supervise kitchen staff, ensuring adequate staffing levels during peak and off-peak hours. Assist in managing labor costs while maintaining service standards.
• Help train new kitchen employees in proper food preparation, cooking techniques, safety procedures, and store protocols.
• Assist in addressing employee issues, conflicts, or customer complaints in a professional and effective manner.
• Learn to manage daily reports on food sales, inventory usage, and waste. Assist in tracking and maintaining records for food safety compliance.
• Assist in monitoring food costs, waste management, and order volumes to maintain profitability while ensuring customer satisfaction.
• Learn the basics of creating employee schedules and tracking time worked. Assist in ensuring that all employees follow company policies and labor laws.
• Ensure compliance with all health and safety regulations related to food service, including health inspections, safety protocols, and sanitation standards.
• Participate in ongoing safety training and emergency procedures, including safe operation of kitchen equipment and handling of hazardous materials (e.g., cleaning supplies, oils, etc.).
• Identify areas for operational improvement and work with senior management to implement solutions.
• Collect and analyze customer feedback to improve service, food quality, and overall operations.
• Assist in finding ways to increase operational efficiency, reduce waste, and maximize profitability within the food service department.

Benefits

• We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees