Food Service Lead

Joe& X27 S Kwik Mart • Superior, WI

255d

About The Position

The Store Shift Lead will oversee and manage the daily operations of our convenience store during assigned shifts. Store Shift Lead will be responsible for ensuring smooth store operations, providing excellent customer service, leading and training staff, managing the store's inventory, and handling cash. This role requires strong leadership skills, the ability to multitask, and a commitment to maintaining a clean, organized, and efficient store environment.

Requirements

• High school diploma or equivalent required.
• At least 1-2 years of experience in a retail or convenience store environment, with some supervisory or leadership experience.
• Previous experience in cash handling, inventory management, and customer service is preferred.

Nice To Haves

• Additional education in business, management, or retail is a plus.
• Food Handler Certification or similar certification for handling food.
• Alcohol Service Certification (where applicable) for stores selling alcohol and tobacco.
• Familiarity with basic office software (e.g., Word, Excel) is a plus.

Responsibilities

• Lead and supervise store associates during your shift, ensuring that all team members are following company policies and procedures, delivering excellent customer service, and completing their tasks efficiently.
• Assign tasks to associates, including stocking shelves, operating the cash register, assisting customers, and maintaining store cleanliness.
• Train and mentor new employees on store operations, customer service, and safety protocols.
• Address employee or customer concerns or conflicts, resolving issues in a calm and professional manner.
• Provide exceptional customer service by greeting customers, answering questions, assisting with purchases, and resolving complaints or concerns.
• Ensure customers have a positive experience by maintaining a clean, friendly, and welcoming store atmosphere.
• Oversee the opening and closing of the store during your shift, ensuring that the store is properly secured, cash drawers are balanced, and all operational procedures are followed.
• Manage cash registers, ensure proper cash handling procedures are followed, and perform cash drawer reconciliations at the end of your shift.
• Oversee the stocking of shelves, ensuring products are displayed attractively and rotated properly (FIFO).
• Assist in maintaining accurate inventory records, conducting stock counts, and tracking product movement.
• Ensure that the store, including restrooms and food service areas, is clean and organized throughout your shift.
• Complete shift reports documenting key activities, including sales, inventory discrepancies, customer feedback, and employee performance.

Benefits

• Health insurance
• Vacation
• Holiday pay
• 401K with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Food and Beverage Retailers
• Education Level: High school or GED