Food Service - Food Service Cook

SSA Group•Apple Valley, MN

1d•Onsite

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing their partners to remain mission-focused. They integrate admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey, focusing on people, innovation, and operational intelligence to create special moments. This approach is called 452 Hospitality. The Food Service Cook position at the Minnesota Zoo supports restaurant preparation for daily operations, both back-of-house and on the line. The role involves meeting daily quick-service, food service, safety, and quality standards, ensuring proper food quantities, and maintaining safe food handling practices. The cook is expected to deliver warm, welcoming, and memorable experiences for guests and clients, respond to feedback, and communicate issues to supervisors. The position requires knowledge of menu items and assisting with dishwashing as needed, all while maintaining a clean, safe, and organized work environment and upholding company policies.

Requirements

Strong interpersonal and communication skills.
Exceptional problem solving/decision making skills combined with the ability to be organized.
Demonstrates the ability to remain flexible in a fast-paced environment.
Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
Ability to work varied hours/days, including nights, weekends and holidays, as needed.
1-2 years food preparation

Nice To Haves

Food handling license preferred

Responsibilities

Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
Supports restaurant prep (BOH and line) for daily operation.
Meets daily quickservice, food service, safety and quality, availability, merchandising and guest service standards.
Ensures proper food quantities are set for daily and ongoing service.
Participates in safety logs including food temperatures, rotation and waste as necessary.
Ensures safe food handling is maintained.
Ensures proper uniform, hygiene, hand-washing and glove use with self.
Maintains a SSAfe work environment by abiding to all SSAFETY rules.
Follows through daily prep and items lists, as assigned.
Actively helps to support operation in assigned role, supporting holes as necessary.
Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Remains knowledgeable of all menu items, prices and specials for sharing with guests.
Assists with dishwashing as necessary.
Perform other tasks as deemed necessary.
Maintains a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.

Benefits

Eligible for overtime pay.
On-Demand Pay Program: Get access to a portion of earned wages before payday.
Meal Plan & Employee Discounts at applicable locations.
Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
Tuition Discount through Partnership College.
Up to 8 hours of Bereavement Leave
Holiday pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

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