Food Service Associate

City of New York • New York, NY

3d

About The Position

NYC Health + Hospitals/Coler is an 815-bed nursing facility with a 5-Star CMS Quality Rating located on Roosevelt Island, nestled between Manhattan and Queens. Coler offers long term and subacute care, rehabilitation, and a dedicated memory care unit, comprised of 150 beds featuring an acclaimed music and memory program. The facility features a robust rehabilitation therapy program with expansive gym space for residents. Coler also offers full time physician staff, psychiatry, dental services, an onsite 8-chair dialysis den for hemodialysis, and on-site medical clinics to meet the clinical needs of its residents. From more than 600 Nursing Homes, Coler ranks #5 in Newsweek's Best Nursing Homes in New York 2024; and also received a 2024 Silver Beacon Award for Memory Care. At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Requirements

• High School Diploma or its educational equivalent; and six (6) months of full-time satisfactory experience working in a hotel, restaurant, hospitality, customer service or food service; and
• Completion of an NYC Health + Hospitals food service training program within three (3) months of appointment.

Responsibilities

• Ensures handheld tablet is fully operational prior to visiting patients and obtaining meal order selections.
• Greets patients; discusses and obtains their menu selections for the next day's meals, adhering to dietary restrictions (as applicable); and confirms and inputs patients' choices at the bedside into a handheld tablet.
• Checks patients' trays for allergens and special requests; proper reheating; and accuracy, ensuring all items on tray ticket are present; and adds hot beverages and additional items before service to patients, as needed.
• Makes additional rounds to ensure selections have been received from all patients, as appropriate.
• In adherence with meal time schedules and infection control guidelines, delivers meal trays via carts to assigned units, uses two patient identifiers and patient scripting when passing trays or food to patients, and collects soiled trays to return to the kitchen area for cleaning.
• Delivers nourishments and enteral feeding, and assembles and delivers late trays, as needed.
• Engages in service recovery to address patient complaints, whenever possible, including delivering additional items to patients, in keeping with their diet restrictions.
• Effectively communicates and collaborates with patients, and the interdisciplinary team to resolve any concerns regarding patients' understanding of menu selections.
• Reviews diet orders and prepares a list of patients that were not seen and need to be visited by the next shift.
• Completes daily service satisfaction rounds, and enters results of service satisfaction rounds into a computer program, such as Experiencia or a similar system.
• Enters pertinent information obtained from patients into CBORD, EPIC, and/or other record systems, and periodically reviews patient menus, to ensure preferences, selections and allergens are reflected.
• Assists with the tabulation of statistics and prepares menu related reports, as requested by supervisors, managers or dietitians.
• Under supervision, assists with assimilation of new food service staff in the department, as needed.
• Assists with answering phones, processing changes in the computer system(s), and performing other related tasks, as needed.

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees