HCVR Food Service Associate, Gordon Ramsay (Part Time; Swing Shift)

Harrah's Cherokee Casino Resort•Murphy, NC

About The Position

Harrah’s Cherokee Valley River Casino & Hotel Position Description POSITION TITLE: Food Service Associate DIVISION: Food and Beverage DEPARTMENT: Employee Cafeteria, Food Market, Gordon Ramsay, Brew Brothers GRADE/FLSA STATUS: H8 - Non-Exempt BADGE TYPE/COLOR: Key-Blue REPORTS TO: Supervisor, Food Service; Dual Rate Supervisor, Food Service SUPERVISES: N/A JOB SUMMARY: As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests.

Requirements

A high school diploma or GED is required
Six months of prior food service experience is preferred
RASP certification is required
Can be completed within 30 days of the hire date
Must demonstrate the following essential knowledge and skills:
Legible handwriting
Beverage and food service knowledge
Ability to carry food and beverages safely and professionally
Must be familiar with tray service
Ability to add, subtract, multiply, or divide quickly and accurately
Excellent guest service and communication skills are required
Must be able to complete cash and charge transactions
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to be on feet for an 8-hour shift
Must be able to carry and balance food service tray
Must be able to attend to multiple priorities simultaneously
Must be able to lift and carry up to 25 pounds constantly
Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
Must be able to kneel, bend, stoop, and twist when serving food and beverages
Must be able to stoop, bend, reach, kneel, twist and grasp items
Must be able to respond to visual aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Nice To Haves

Six months of prior food service experience is preferred

Responsibilities

Greet guests; provide guests with menus
Take guests’ food and beverage orders; give orders to kitchen personnel
Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
Deliver checks, handle cash, and comp check transactions
Two-minute table turn times
Build relationships with guests
Ensure service recovery activities
Delight our guests with outstanding service
Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions
Take drink orders, communicate with the Bartenders, and present drinks to guests
Handle money according to procedure
Complete pre-, running, and post-shift side-work requirements
Maintain a neat, clean, organized, safe, and comfortable environment for our guests
Monitor guest consumption of alcohol and intervene as needed according to guidelines
Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Receive payment by credit cards, comps, cash, or automatic debits
Issue receipts, refunds, credits, or change due to guests
Record tips from credit cards, automatic debits, and comp transactions
Responsible for the proper settlement of all guest checks
Operate a cash register
Tabulate bills using calculators, cash registers, or optical price scanners
Balance register and paperwork at the end of the shift
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values