Food Service Associate

Maryland Zoo • Baltimore, MD

2d • Onsite

About The Position

Maryland Zoo is an EEO Employer - M/F/Disability/Protected Veteran Status The following job opening has been posted by SSA Group, a third-party provider of food and retail services at the Maryland Zoo. Who Are We : For more than 50 years, SSA Group has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities. Position Title : Food Service Associate Reports To : Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s) Responsibilities Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client. Supports restaurant prep (FOH and line) for daily operation. Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards. Participates in safety logs including food temperatures, rotation and waste as necessary. Ensures proper uniform, hygiene, hand-washing and glove use with self. Maintains a SSAfe work environment by abiding to all SSAFETY rules. Follows through daily prep and items lists, as assigned. Actively helps to support operation in assigned role, supporting holes as necessary. Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence. Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality. Remains knowledgeable of all menu items, prices and specials for sharing with guests. Perform other tasks as deemed necessary. Maintains a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements. Job Requirements Strong interpersonal and communication skills. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates the ability to remain flexible in a fast-paced environment. Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative. Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above. Ability to work varied hours/days, including nights, weekends and holidays, as needed. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units. Focuses on removing barriers and empowering growth and opportunity for team members at all levels. Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary. Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back. Previous Experience None required This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) Compensation and Benefits Eligible for overtime pay. On-Demand Pay Program: Get access to a portion of earned wages before payday. Meal Plan & Employee Discounts at applicable locations. Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods). Tuition Discount through Partnership College. Up to 8 hours of Bereavement Leave. Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day. Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location. SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective impact. We accept applications for this position on a rolling basis. Apply anytime at thessagroup.com. Applications are reviewed as received, and the position remains open until filled. To view this application on SSA's website, visit here . You can also text SSAJOBS to 85000 to learn more about the opportunities available. NOTICE: SSA Group and the Maryland Zoo are separate and independent legal entities. The Maryland Zoo is not involved in any respect in the creation of these job postings, the review of applications, the decision to hire or not hire, or in any other way relating to SSA Group's job postings. SSA Group is solely and exclusively responsible for any issues or legal matters relating to its job postings. Please visit our careers page to see more job opportunities.

Requirements

• Strong interpersonal and communication skills.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Supports restaurant prep (FOH and line) for daily operation.
• Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
• Participates in safety logs including food temperatures, rotation and waste as necessary.
• Ensures proper uniform, hygiene, hand-washing and glove use with self.
• Maintains a SSAfe work environment by abiding to all SSAFETY rules.
• Follows through daily prep and items lists, as assigned.
• Actively helps to support operation in assigned role, supporting holes as necessary.
• Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
• Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
• Remains knowledgeable of all menu items, prices and specials for sharing with guests.
• Perform other tasks as deemed necessary.
• Maintains a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave.
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed