Food Service Associate

Kelley's Market | Kelley Williamson Company•Madison, WI

44d•$15 - $18•Onsite

About The Position

The Food Service Associate plays a key role in helping us deliver top-quality food and an outstanding customer experience. This position is responsible for maintaining a clean, organized, and well-stocked food-service environment while serving customers in a friendly and efficient manner. The Food Service Associate may receive guidance and direction from Lead team members and reports directly to the Assistant Manager(s) and Station Manager.

Requirements

Must be at least 16 years of age. In select market(s), hiring age may be 18+.
Ability to provide excellent customer service in a fast-paced retail/food-service environment.
Strong communication and interpersonal skills.
Basic math skills and the ability to handle cash and operate a point-of-sale (POS) system accurately.
Willingness to work flexible hours, including evenings, weekends, and holidays.
Ability to lift up to 30 lbs frequently and up to 50 lbs occasionally, and to stand for extended periods.

Nice To Haves

Prior experience in a convenience store, gas station, or retail environment.
Prior experience in a fast-food or QSR environment.
Experience handling cash and completing shift reports or basic bookkeeping tasks.

Responsibilities

Prepare, assemble, and serve fresh food and beverages that meet brand and safety standards
Provide fast, friendly, and courteous service that creates positive guest experiences
Operate food prep equipment and POS systems accurately and safely
Stay current on menu offerings, pricing, and promotions to assist customers and support sales
Maintain cleanliness of all food service areas including prep stations, counters, equipment, dining areas, and restrooms
Restock and rotate food items, condiments, utensils, and beverages using FIFO practices
Follow all food safety, handling, and sanitation procedures in compliance with company and health department guidelines
Alert management to any food safety concerns, equipment issues, or supply shortages
Complete assigned tasks including temperature logs, equipment cleaning, and station checklists
Accurately process transactions at the register and maintain proper cash handling
Maintain accurate timekeeping and communicate shift updates or concerns to leadership
Take ownership of daily routines and contribute to a smooth-running food service experience
Collaborate effectively with team members and take direction from leadership
Uphold all safety and security procedures in food prep and customer interaction
Contribute to a positive team culture that values cleanliness, quality, and fast service