Food Service - Associate
About The Position
Join the Food team at the Great Plains Zoo as a Food Service Associate. This role is with SSA, a company that partners with cultural attractions to design hospitality experiences, focusing on admissions, culinary, and retail. SSA aims to create a seamless guest journey through people, innovation, and operational intelligence, which they call "452 Hospitality." The position involves supporting daily restaurant operations across multiple food locations, including a quick service cafe, within the park. The associate will be responsible for delivering warm, welcoming, and memorable experiences for guests and clients, while maintaining high standards of food service, safety, and quality.
Requirements
- Strong interpersonal and communication skills.
- Exceptional problem solving/decision making skills combined with the ability to be organized.
- Demonstrates the ability to remain flexible in a fast-paced environment.
- Ideal candidate is a team player, personable, professional, upbeat and energetic, and takes initiative.
- Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends and holidays, as needed.
Responsibilities
- Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
- Supports restaurant prep (FOH and line) for daily operation.
- Meets daily quick service, food service, safety and quality, availability, merchandising and guest service standards.
- Participates in safety logs including food temperatures, rotation and waste as necessary.
- Ensures proper uniform, hygiene, hand-washing and glove use with self.
- Maintains a SSAfe work environment by abiding to all SSAFETY rules.
- Follows through daily prep and items lists, as assigned.
- Actively helps to support operation in assigned role, supporting holes as necessary.
- Actively and efficiently responds to guest and client feedback, with report to the supervisor to ensure that any potential complaints are mitigate against further occurrence.
- Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
- Remains knowledgeable of all menu items, prices and specials for sharing with guests.
- Perform other tasks as deemed necessary.
- Maintains a clean, safe and organized work environment.
- Uphold and demonstrate a complete understanding of company policies and procedures.
- Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation requirements.
Benefits
- Eligible for overtime pay.
- On-Demand Pay Program: Get access to a portion of earned wages before payday.
- Meal Plan & Employee Discounts at applicable locations.
- Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
- Tuition Discount through Partnership College.
- Up to 8 hours of Bereavement Leave.
- Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
- Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
