Food Service Associate, Guy Fieri (Part Time; Varied) $7.25 + tips

Harrah's Cherokee Casino Resort•Cherokee, NC

7d•$7

About The Position

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Food Service Associate DIVISION: Food and Beverage DEPARTMENT: Wicked Weed Brewing, Guy Fieri, Selu Garden Cafe GRADE/FLSA STATUS: H8 - Non-Exempt BADGE TYPE/COLOR: Key - Blue REPORTS TO: Supervisor, Food Service SUPERVISES: N/A JOB SUMMARY: Provide excellent service to restaurant guests. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet guests; provide guests with menus Take guests' food and beverage orders; give orders to kitchen personnel Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts Deliver checks, handle cash, and comp check transactions Two-minute table turn times Build relationships with guests Ensure service recovery activities Delight our guests with outstanding service Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions Take drink orders, communicate with the bartender, and present drinks to guests Handle money according to procedure Complete pre-, running, and post-shift side-work requirements Maintain a neat, clean, organized, safe, and comfortable environment for our guests Monitor guest consumption of alcohol and intervene as needed according to guidelines Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board Receive payment by credit cards, comps, cash, or automatic debits Issue receipts, refunds, credits, or change due to guests Record tips from credit cards, automatic debits, and comp guests Responsible for the proper settlement of all guest checks Operate a cash register and properly settle checks Tabulate bills using calculators, cash registers, or optical price scanners Balance register and/or paperwork at the end of the shift Adhere to regulatory, departmental, and company policies/procedures in an ethical manner Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values MINIMUM QUALIFICATIONS: A high school diploma or GED is required Six months of prior food service experience is preferred Must demonstrate the following essential knowledge and skills: Legible handwriting Beverage and food service knowledge Ability to carry food and beverages safely and professionally Must be familiar with tray service Ability to add, subtract, multiply, or divide quickly and correctly Excellent guest service and communication skills are required Must be able to complete cash and charge transactions Willing to learn and be adaptable Attention to detail/observant Documented teamwork behaviors and attitudes Neat, professional appearance with excellent personal hygiene PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS: Must be able to carry and balance a food service tray Must be able to attend to multiple priorities simultaneously Must be able to be on feet for an 8-hour shift Must be able to lift and carry up to 25 pounds constantly Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.) Must be able to kneel, bend, stoop, and twist when serving food and beverages Must be able to stoop, bend, reach, kneel, twist, and grasp items Must be able to respond to visual and aural cues Must be able to read, write, speak, and understand English Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke Must be able to work a flexible schedule, including weekends, evenings, and holidays This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary. 5.22.25

Requirements

A high school diploma or GED is required
Six months of prior food service experience is preferred
Must demonstrate the following essential knowledge and skills:
Legible handwriting
Beverage and food service knowledge
Ability to carry food and beverages safely and professionally
Must be familiar with tray service
Ability to add, subtract, multiply, or divide quickly and correctly
Excellent guest service and communication skills are required
Must be able to complete cash and charge transactions
Willing to learn and be adaptable
Attention to detail/observant
Documented teamwork behaviors and attitudes
Neat, professional appearance with excellent personal hygiene
Must be able to carry and balance a food service tray
Must be able to attend to multiple priorities simultaneously
Must be able to be on feet for an 8-hour shift
Must be able to lift and carry up to 25 pounds constantly
Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
Must be able to kneel, bend, stoop, and twist when serving food and beverages
Must be able to stoop, bend, reach, kneel, twist, and grasp items
Must be able to respond to visual and aural cues
Must be able to read, write, speak, and understand English
Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
Must be able to work a flexible schedule, including weekends, evenings, and holidays

Responsibilities

Greet guests; provide guests with menus
Take guests' food and beverage orders; give orders to kitchen personnel
Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
Deliver checks, handle cash, and comp check transactions
Two-minute table turn times
Build relationships with guests
Ensure service recovery activities
Delight our guests with outstanding service
Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions
Take drink orders, communicate with the bartender, and present drinks to guests
Handle money according to procedure
Complete pre-, running, and post-shift side-work requirements
Maintain a neat, clean, organized, safe, and comfortable environment for our guests
Monitor guest consumption of alcohol and intervene as needed according to guidelines
Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
Receive payment by credit cards, comps, cash, or automatic debits
Issue receipts, refunds, credits, or change due to guests
Record tips from credit cards, automatic debits, and comp guests
Responsible for the proper settlement of all guest checks
Operate a cash register and properly settle checks
Tabulate bills using calculators, cash registers, or optical price scanners
Balance register and/or paperwork at the end of the shift
Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values