Food Service Associate Manager

Washington State University • Pullman, WA

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About The Position

As a Food Service Associate Manager, you will support the mission of Student Affairs. Under the administrative direction of General Manager of the Global Scholars Hall, the Associate Manager position is regularly required to work independently providing leadership and supervision of daily operations at Einstein Bagel and The Market on Cougar Way ensuring high quality delivery of food and service delivery. With annual gross sales of $4.1 million, The Market on Cougar Way and Einstein Bagels serve 1500-1800 residential students and the broader campus community, providing over 13,000 meals and snacks weekly. This position is responsible for hiring, training, scheduling, and performance management of 70-85 student staff, fostering student development and operational excellence. This position leads daily operations including customer service, cashiering, maintaining food safety, sanitation standards, product procurement and inventory, while cultivating a positive and inclusive workplace culture. To support WSU’s ability to attract talent in a competitive job market, this recruitment has been approved for a hiring incentive payment of up to $3,000.00. More information regarding the hiring incentive payment program can be located on the HRS website: Hiring Incentive – Human Resource Services, Washington State University (wsu.edu).

Requirements

• A Bachelor’s degree in hotel and restaurant administration, institutional management, business administration or closely related field and two (2) years of supervisory/management experience which included planning and budgeting.
• Additional qualifying food service work experience and/or vocational training in quantity food preparation may be substituted, year-for-year, for college education.
• Previous experience supervising multi-unit operations that reflect operational depth and breadth in scope and concept.
• Strong leadership skills, organizational abilities, and supervisory experience are a must for this position.
• Experience developing and maintaining operational policies and procedures.
• Experience administering budgets, monitoring expenses, ensuring equipment maintenance and maintaining inventories.
• Must possess a Washington State Food Handler’s Permit or be able to obtain within 14 days of employment.
• Must be able to work a flexible schedule including evenings and weekends.

Nice To Haves

• Experience with Point of Sale systems and associated reporting tools.
• Experience with web-based scheduling software.
• Experience in market environment.
• Experience with menu and inventory management software.
• Excellent communication and customer service skills.
• Experience managing bargaining unit employees.
• Strong demonstrated computer knowledge.
• Experience with food cost control.
• Experience with labor cost control.

Responsibilities

• leadership and supervision of daily operations
• customer service
• cashiering
• maintaining food safety
• sanitation standards
• product procurement and inventory
• hiring
• training
• scheduling
• performance management of 70-85 student staff
• fostering student development and operational excellence
• cultivating a positive and inclusive workplace culture

Benefits

• WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level