Food Service Associate, Guy Fieri (Part Time; Varied Shift) $7.25/hour + tips

Harrah's Cherokee Casino Resort-posted about 1 year ago
$15,080 - $15,080/Yr
Part-time • Entry Level
Cherokee, NC
Administrative and Support Services
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The Food Service Associate position at Harrah's Cherokee Casino Resort involves providing excellent service to restaurant customers, ensuring their satisfaction, and maintaining a clean and organized environment. This part-time role requires effective communication and teamwork to enhance the dining experience for guests.

  • Greet guests and provide menus
  • Take food and beverage orders and communicate them to kitchen personnel
  • Return to tables regularly to ensure guest satisfaction and suggest additional items
  • Deliver checks and handle cash and comp check transactions
  • Achieve two-minute table turn times
  • Build relationships with customers
  • Ensure service recovery activities are performed
  • Provide outstanding service to delight guests
  • Exhibit sound decision-making to motivate the team and maintain morale
  • Participate in team projects and committees
  • Take drink orders and present drinks to guests
  • Handle money according to procedure
  • Complete pre, running, and post shift side-work requirements
  • Maintain a neat, clean, organized, safe, and comfortable environment
  • Monitor guest alcohol consumption and intervene as needed
  • Follow EBCI liquor laws as defined by the Tribal ABC Board
  • Receive payment by various methods and issue receipts or change
  • Record tips from credit cards and comp customers
  • Ensure proper settlement of all guest checks
  • Operate cash register and settle checks accurately
  • Balance register and paperwork at the end of the shift
  • Adhere to regulatory, departmental, and company policies in an ethical manner
  • High school diploma or GED required
  • Six months prior food service experience preferred
  • Legible handwriting
  • Knowledge of beverage and food service
  • Ability to carry food and beverages safely and professionally
  • Familiarity with tray service
  • Ability to perform basic arithmetic operations quickly and correctly
  • Excellent customer service and communication skills
  • Ability to complete cash and charge transactions
  • Willingness to learn and adaptability
  • Attention to detail and observant nature
  • Documented teamwork behaviors and attitudes
  • Neat, professional appearance with excellent personal hygiene
  • Competitive hourly wage plus tips
  • Flexible scheduling options
  • Opportunity for advancement within the company
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