Food Service Associate Director

Universities of Wisconsin • Milwaukee, WI

1d • $85,000 - $105,000

About The Position

This is a high impact leadership position that requires a dynamic and innovative professional who can cultivate a culture of collaboration, operational excellence, continuous improvement, and enhanced nutrition while fostering a welcoming and inclusive dining environment for students, faculty, staff, and guests. This position serves the university’s mission by leading the department in the creation of excellent customer experiences through the delivery of great food in all service areas. Under the general direction of the Director of Dining & Retail Services (DRS), this position directs and coordinates all dining and food services operations within the UWM Housing residential facilities in Sandburg and Cambridge Halls and develops pathways for future growth and development of the department. This position plans and organizes daily operations, department finances, product sourcing, quality control, and menu development to ensure customer satisfaction. This position serves as a departmental administrative liaison with internal and external stakeholders. This includes developing alignment with campus administration, operations, suppliers with responsibility for the management and professional development of the residential dining staff. Dining and Retail Services is an essential services provider to campus, and all DRS employees are part of this commitment to our residents and guests.

Requirements

• Bachelor’s degree in business administration, organizational leadership, hospitality management, culinary arts, or related field or equivalent education and/or work experience -or- A minimum of 8 years of progressive management experience in a large volume residential dining environment, managing multiple venues.
• Demonstrated knowledge and experience in successful fiscal management and accounting practices to develop, implement, analyze, and manage annual multi-million-dollar operating budgets.
• Demonstrates excellent written and oral communication and organizational skills.
• Valid Driver's License and ability to qualify to drive state of Wisconsin vehicles.

Nice To Haves

• A minimum of 8 years of progressive management experience in a large volume ($5 +million) residential dining environment, managing multiple venues.
• Five (5) years of full-time management experience in a University/College foodservice operation. Including: Experience with institutional food sourcing and purchasing. Experience with menu management and Point of Sale software systems. Experience developing a budget and related processes and high-level profit and loss (P&L) responsibilities. Experience implementing and managing food, labor, profit and loss (P&L), and supply budgets.
• ServSafe certification or equivalent state certification.
• Master’s degree in business administration, dietetics/nutrition, hospitality management, culinary arts, or equivalent advanced degree in leadership, management, or strategic planning.
• Registered Dietitian (RD), Registered Dietitian Nutritionist (RDN), or Certified Nutrition Specialist (CNS), or ability to obtain credential within 3 months.

Responsibilities

• Assists in the development and implementation of institutional strategic planning initiatives and programs to ensure appropriate use of resources and ensures exceptional customer satisfaction
• Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
• Assists in developing and auditing the unit budget
• Assists in the development of institutional operating policies and procedures to ensure adherence to production, safe food quality, handling, and sanitation processes and procedures
• Serves as the unit liaison to internal and external stakeholder groups providing organizational information and representing the interests of the unit in the absence of a director
• Monitors food menus, pricing structure, service quality goals, and product development

Benefits

• UWM offers a comprehensive benefits package and contributes toward the cost of several benefit plans.
• Employees with a qualifying position also receive an extensive leave package including vacation, sick leave (with no expiration), personal holiday, and paid legal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 251-500 employees