Food Server - Casa Playa

Wynn Resorts•Las Vegas, NV

About The Position

Casa Playa is a coastal Mexican restaurant focusing on fresh seafood, seasonal ingredients, and a housemade masa program. The menu from James Beard nominee Chef Sarah Thompson is designed to be family-style, with many interactive large-format dishes that build on each other, including the pork belly al pastor and whole snapper tempura, accompanied by housemade tortillas. The beverage program includes an extensive tequila and mezcal selection that is elevated and inspired by modern, fun, bright, and innovative techniques and flavors featured in specialty cocktails, like the spicy yet cool Obsidian margarita. The Casa Playa Food Server is responsible for creating the ultimate guest experience by utilizing functional details of a reservation/guest interaction and executing a specific food and beverage game plan to exceed expectations. The Food Server will provide tours of the food and beverage menu, highlighting popular items and personal recommendations, engaging in friendly and professional conversations, and personalize the experience.

Requirements

A highly motivated and energetic personality.
Work varied shifts, including weekends and holidays.
Candidates must be able to communicate in English fluently and in a professional manner, in written and oral form.
Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.
Requires the ability to work efficiently and within a team environment.
Applicants must be 21 years of age or above.
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
Willing to work in a loud and fast paced environment.
Possession of /or ability to possess a valid TAM card.
Possession of /or ability to possess a Health card.
Makeup, technique and style should stay current and in line with current fashion standards and trends as deemed by management.
Requires a minimum of 2 years previous work experience as food server in a lounge/ fine-dining restaurant.
Candidates must exhibit wine, beverage, basic food and advanced service knowledge including; wine service, champagne, mixed cocktails, cordials, after dinner drinks and up-selling.
High School diploma or above.
Language Abilities: Fluent spoken and written English.
Computer Skills: Proficient in POS software

Nice To Haves

Experience in Bottle service preferred, but not required.

Responsibilities

Greet guests in a positive, friendly manner and acknowledging all celebrations, anniversaries, birthday’s, and other special notes listed in the details of the guest’s reservation.
Working knowledge of the particular characteristics and descriptions of every wine/ champagne by the glass and major wines on the wine list.
Working knowledge of designated glassware, ingredients, preparation method, and garnishes of each drink.
Consistently follow sequence of service utilizing all proper procedures standardized by the room management.
Responsible for taking food/beverage orders and carrying out wine/beverage service.
Responsible for performing table maintenance by checking on the guest throughout service.
Completing opening and closing side work.
Maintaining health code standards.
Maintain table cleanliness utilizing a silent service approach.
Handling guest checks and other related financial truncations (itemize bills correctly and efficiently secure payment).
Bid farewell to guests, using guest’s name when known, and encourage them to return.
Maintain a level of professionalism.
Anticipate the guests’ needs and responding appropriately with a sense of urgency.
Work as a team, assisting all guests’ and employees’ needs and inquiries.
Perform all other job-related duties as requested.
Be familiar with all Hotel services/ features and local attractions/ activities to respond to guest inquiries accurately.
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available on the restaurant/ lounge floor.
Maintain complete knowledge of designated glassware and garnishes for each drink.
Complete opening side duties: fold/stack cocktail napkins, stock swizzle sticks, straws, matches, line cocktail trays, stock glassware, restock supply cabinet, inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
Input all orders into POS system quickly and efficiently ensuring accuracy of all drinks and modifications.
Ensure guest has same elevated experience in lounge as in dining room
Adapt to different guests as lounge will be for guests dining as well as those coming to enjoy the atmosphere for cocktails
Consistently deliver exceptional service to every guest while interacting and entertaining in a professional manner.
Maintain a clean and hygienic workstation in accordance with Clark County Health Standards
Ability to initiate and maintain an upbeat and relaxed environment on a consistent basis.
Adhere to and enforce company specific safety policies.
Consistently maintain a well-groomed appearance, posture and hygiene deemed by management.
Maintain dialogue with all guest while upholding a warm, positive and friendly persona at all times