Food Server

Hollywood Casino St. Louis•Maryland Heights, MO

4h•Onsite

About The Position

PENN Entertainment is seeking a Food Server for Hollywood Casino & Hotel. The company fosters a fun, fast-paced, and diverse environment, committed to career growth and offering a competitive Total Rewards package that includes wellness programs. The Food Server role involves providing fast, friendly, professional, and responsive customer service to guests and staff, engaging in conversations, offering personalized service, operating a cash register/POS system, maintaining cleanliness, resolving service issues, promoting casino events, and ensuring a positive guest experience.

Requirements

Applicant must be at least 18 years of age.
Read, write, speak, and understand English.
Excellent customer service/communication skills.
Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
Must meet professional appearance standards as prescribed by company policy.
Able to work at a fast pace in an often crowded/noisy environment.
Must be able to accurately and quickly process all cash transactions.
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables, and chairs).
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, Credit cards), bend, stoop, and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system, and when cleaning and wiping cashier areas.
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
Able to tolerate second-hand smoke, noise, and bright lights.

Nice To Haves

Prior customer service in a fast-paced environment preferred.
Previous cashiering experience in a high-volume restaurant preferred.

Responsibilities

Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet – make eye contact and smile, 5 feet – greet and speak to guest.
Provides personalized service and uses guest’s name at least twice during all interactions.
Greets each guest entering restaurant.
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
Resolves service issues according to the service recovery toolbox.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.

Benefits

Competitive Total Rewards package
Wellness programs designed to support our team members' financial, physical, and mental well-being.
Day-one medical coverage
401(k) matching
Annual performance bonus
Paid time off (earned according to the local policy and increases with the length of employment).
Day 1 medical, dental, & vision benefits!
Uber benefit for nearby metro stops.
Recognition programs with cash rewards, gift cards, & more.
Tuition Reimbursement
Lindenwood University Discounts
Diversity Scholarship for Team Member’s children.