PTS WINGS & SPORTS FOOD SERVER

The Strat Hotel Casino And Skypod•Las Vegas, NV

52d•Onsite

About The Position

As the Pt's Food Server, you will be responsible for having strong menu knowledge, conducting proper presentation of the menu, informing guests of daily specialties, beer, spirits & wine list, making recommendations of personal favorites, take orders, assists with delivering food, and processes payments for guests. With your strong guest service knowledge, you will deliver exceptional, authentic guest service to care for the guests.

Requirements

At least six months previous experience working in a full service dining venue; preferably in a tavern or bar environment
Experience providing high-touch guest service expected in fun, high-energy environment
Knowledge of beers, spirits, and wines
Must be comfortable with self-banking
Must be team-oriented
Ability to manage multiple tasks and remain calm in a very high-paced, busy environment
Previous experience exercising sound judgment when dealing with difficult guest situations
Proven experience providing high level of guest service
Previous experience with point-of-sale systems, computers, and calculators
At least 21 Years of Age
High School diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Food Handlers Card
Alcohol Awareness Card
Frequently push/pull, lift and/or carry up to 50lbs. at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Frequently stand and walk
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Ability to distinguish between shades of color
Ability to tools or equipment requiring a high degree of dexterity

Responsibilities

Enthusiastically demonstrate knowledge of beer, spirits, and wines
Present menus to guests and uses suggestive selling techniques to sell drinks, appetizers, soups, salads, entrees, specialty items and desserts
Demonstrate knowledge of menu items, including house specials, item descriptions, ingredients and preparation techniques
Take beverage and food orders according to service standards
Input orders accurately into POS system using the Universal Seating guidelines
Resolve guest complaints ensuring guest satisfaction and communicates situation to management
Accept payment for check from the guests, settle using approved method, and tender change or receipts back to guest, ensuring all required signatures are obtained
Extend courteous departures as guests leave and invites them to return
Maintain knowledge of hotel services and local activities in order to respond to guest inquiries
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Ensure all food is served within health, safety, and sanitation guidelines
Assist other team members, when needed, in instances of food running, side work, drink orders.
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, if they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned