About The Position
A Food Server is responsible for serving food and/or beverages to guests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? A Food and Beverage Server is responsible for taking orders, serving food and drinks, ensuring customer satisfaction, and maintaining a clean and organized restaurant and/or bar environment. Food and beverage servers are the frontline staff and are expected to create and above expectations experience. Specifically, you would be responsible for performing the following tasks to the highest standards: Respond to guest requests in a timely, friendly and efficient manner Ensure knowledge of menu and restaurant promotions and specials Take guest food and/or beverage orders and input orders in appropriate point-of-sale system Retrieve and deliver food and beverage orders in a timely manner Ensure guest satisfaction throughout the meal service Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations Ensure serving station is well-stocked at all times What are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability To be successful in this role the candidate must be able to demonstrate the following skills, knowledge and abilities: 2 years of college, minimum required 2 years or prior experience in food service or customer service, preferred Strong communication and interpersonal skills to interact effectively with guests and team members. Ability to multitask and work efficiently in a fast-paced environment, often during evenings, weekends, and holidays. Basic math skills for handling transactions and calculating bills. Physical stamina to stand, walk, and carry trays for extended periods. Knowledge of food safety, sanitation guidelines, and, in some cases, alcohol service regulations. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Requirements
- 2 years of college, minimum required
- Strong communication and interpersonal skills to interact effectively with guests and team members.
- Ability to multitask and work efficiently in a fast-paced environment, often during evenings, weekends, and holidays.
- Basic math skills for handling transactions and calculating bills.
- Physical stamina to stand, walk, and carry trays for extended periods.
- Knowledge of food safety, sanitation guidelines, and, in some cases, alcohol service regulations.
Nice To Haves
- 2 years or prior experience in food service or customer service, preferred
Responsibilities
- Respond to guest requests in a timely, friendly and efficient manner
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is well-stocked at all times
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
