Food Server (Guy Fieri's Kitchen and Bar)

Caesars Entertainment Corporation•Council Bluffs, IA

27d

About The Position

Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest. Provides personalized service and uses guest's name at least twice during all interactions. Greets each guest entering restaurant. Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards. Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service. Resolves service issues according to the service recovery toolbox. Knows and promotes current casino events and programs and can give guests directions to all casino areas. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.

Requirements

High school diploma, GED or comparable experience.
Read, write, speak and understand English.
Excellent customer service/communication skills.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Must meet professional appearance standards as prescribed by company policies.
Must be physically mobile with reasonable accommodations.
Must be able to respond to visual and aural cues.
Able to work at a fast pace in an often crowded/noisy environment.
Must be able to accurately and quickly process all cash transactions.
Must be able to lift and carry up to 35 lbs. (Cash drawer, cash register/POS supplies, tables and chairs).
Must be able to reach above and below the shoulder, grip small items (i.e., pens, money, credit cards), bend, stoop and twist while handling financial transactions; stand and walk for up to four hours; able to use hand motions when receiving payment and giving change, when using the cash register/POS system and when cleaning and wiping cashier areas.
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing.
Able to work in constricting areas.
Able to tolerate second-hand smoke, noise, bright lights.
Must be able to maintain a neat and professional appearance and uphold the company appearance standards.

Nice To Haves

Prior customer service in a fast paced environment preferred.
Previous cashiering experience in a high volume restaurant preferred.

Responsibilities

Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff.
Engages in friendly conversations with guest whenever possible using the 10/5 rule: 10 feet - make eye contact and smile, 5 feet - greet and speak to guest.
Provides personalized service and uses guest's name at least twice during all interactions.
Greets each guest entering restaurant.
Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
Accounts for all cash, charge and complimentary sales according to established procedure
Maintains integrity of all financial controls and responsibilities.
Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
Recognizes Diamond and Platinum players and relays that information to the host/ess and/or other restaurant team members to ensure they receive the appropriate service.
Resolves service issues according to the service recovery toolbox.
Knows and promotes current casino events and programs and can give guests directions to all casino areas.
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.

Benefits

Full-time team members are able to choose from four different medical coverage levels.
We also have an on-site clinic for team members to take advantage of.
Team members also have a variety of options with dental and vision plans, along with other voluntary benefits.
All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.
We're investing in your future more than ever with enhanced tuition assistance and an all-new student loan debt repayment program.
As a new Caesars'' Team Member, you'll be eligible to begin reaping the rewards of many of these benefits, in just 12 months - with full access to all educational programs with just 24 months of continuous employment.
Benefits include tuition assistance programs, student loan repayment, and dependent scholarship programs.
Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.
Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

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