Food Server at The Westin Chattanooga

DeFoor Hospitality Group • Chattanooga, TN

6d

About The Position

The Westin hotel is looking for AM and PM servers to provide guests with a 5-Star dining experience! Servers are responsible for taking orders and serving food and beverages to guests while ensuring top-notch customer service and professionalism. Cleans and sets up assigned tables the guests have departed. Must know menu prices, daily specials, all menu items (preparation, ingredients). Servers play a large role in creating a welcoming atmosphere and guest satisfaction.

Requirements

• Courteous and attentive to guests.
• Ability to meet the physical demands of the job, staying on your feet, climbing stairs, carrying heavyweights.
• Must be able to communicate effectively by writing, telephone and personal meeting situations.
• Must have an outgoing, pleasant personality.
• Must be neat in appearance at all times.
• Must be able to work a flexible schedule including weekends and Holidays.
• Must be honest and work well with others.
• A high school diploma or equivalent.
• Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Finger dexterity to type, to write, and work on a computer or micros machine.
• Must speak in a clear, understandable voice and hear at a basic level, and understand English.
• Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.

Nice To Haves

• Experience as a server is preferred.

Responsibilities

• Prepare restaurant tables with special attention to sanitation and order.
• Attend to customers upon entrance to the restaurant.
• Present menus and be knowledgeable of menu contents, recipes, and restaurant offerings.
• Serve and assist customers with selecting food/beverages as needed.
• Verify guest’s identification to ensure they meet age requirements for alcohol consumption.
• Have basic knowledge of menu prices, composition of items, preparation techniques, and time of preparation.
• Must be familiar with daily specials and offers to guests.
• Make suggestions based on guest preferences.
• Take and serve food/drinks orders.
• Arrange table settings.
• Keep tables clean and tidy at all times.
• Deliver checks and collect payments.
• Return to each table periodically to ascertain whether additional items are desired.
• Cooperate and communicate with all serving and kitchen staff.
• Adhere to all relevant health department rules/regulations and all customer service guidelines.
• Dress in appropriate event staff uniform at all times, while also maintaining professional appearance.
• Refill condiments and server station supplies at end of each shift.
• May require performing other shift closing tasks to be determined by Director of Food & Beverage.
• Adhere to all Health Department rules and regulations and brand standards.
• Must be responsible for security of guests, fellow employees and hotel assets.
• Must have completed required brand training program.
• Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Act with the highest level of integrity in every decision.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees