Food Server - Timberline (Part Time)

PENN Entertainment • Black Hawk, CO

84d • $11 - $14

About The Position

At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Requirements

• Two (2) years' experience as a server in a dining establishment.
• Food service experience.
• An outgoing personality with interest in guest hospitality.
• Knowledge of upselling techniques.
• Exceptional work habits.
• Knowledgeable of menu to include alcoholic beverages that are available.
• Strong customer service skills.
• Ability to sustain a high level of professionalism.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with guest issues.
• Ability to work collaboratively and communicate effectively with guests at all levels.
• Highly organized and detail oriented.

Responsibilities

• Greets and welcomes each guest seated in assigned station.
• Must be familiar with menu, daily specials, and preparation of foods and prices.
• Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).
• Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.
• Suggest items to guests based on expressed guest preferences.
• Use suggestive selling (i.e., cocktails, appetizers, desserts, etc.).
• Correctly enter food and beverage orders into the POS system to ensure accurate preparation of product.
• Resolve service issues according to established guidelines.
• Itemizes, totals, and presents check for payment to correct customers.
• Assists busperson, as necessary, in bussing, cleaning, and setting tables.
• Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.

Benefits

• Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members.
• $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) - for Team Members who refer new applicants.
• Discounted Casino bus tickets.
• Discounted RTD EcoPass.
• Hot meal served by the Leadership Team once a month.
• 20% discount for Starbucks, Ara Spa, and all food outlets.
• 100% Colorado Gaming License reimbursement after 90 days of employment.
• Hotel discounts available at all 43 PENN properties, plus discounts on goods and services.
• Education reimbursement program and Annual Scholarship Program.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Industry: Amusement, Gambling, and Recreation Industries
• Number of Employees: 5,001-10,000 employees