Food Server - Room Service

Mohegan • Uncasville, CT

1d

About The Position

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Requirements

• Previous guest service experience
• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Skilled in proper tray handling
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Thorough point of sale system knowledge
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Must be able to stand and walk for extended periods of time
• Must be able to bend and lift full trays up to 50 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Responsibilities

• Takes guest’s orders and accurately enters them into the point of sale (POS) system
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
• Handles all payments accurately per established check tendering procedures
• Prepares and breaks down wait stations in accordance with dining room standards
• Completes side work and maintains shift responsibilities
• In the hotel, delivers food and beverage to guest’s room, per established steps of service
• Removes trays and tables from rooms and hotel tower
• Assists in maintaining the cleanliness of the outlet
• Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
• Performs opening and closing duties

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed