Food Server-Chop Block & Brew-Part Time (Harrahs Ak-Chin Casino)

Caesars Entertainment • Maricopa, AZ

423d • $23,608 - $23,608

About The Position

The Food Server position is responsible for providing fast and flawless service to guests in a restaurant setting, ensuring a comfortable atmosphere and a great dining experience. This role involves greeting guests, taking orders, delivering food, and maintaining cleanliness and service standards while effectively communicating with guests and team members.

Requirements

• High school diploma or GED preferred.
• Prior food server experience is preferred.
• Must be at least 19 years of age.
• Ability to carry and balance a service tray on shoulder.
• Legible handwriting is required.
• Knowledge of menu prices and composition of food and beverage menu items is required.
• Ability to read, write, speak, and understand English is required.
• Ability to get along with co-workers and work as a team is required.
• Must present a well-groomed appearance.
• Must have a sense of urgency and react to changing business demands.
• Ability to uphold and demonstrate the highest level of integrity in all situations.

Responsibilities

• Maintains current and accurate information regarding the menu.
• Greets and welcomes each guest seated in assigned station.
• Takes initial food and/or beverage order within 2 minutes of guest being seated, repeating the order back for accuracy.
• Proficient in operating the POS computer and cash handling.
• Maintains expected service levels and ensures accurate handling of revenue and internal controls.
• Communicates effectively in a clear, professional, and friendly manner with guests and employees.
• Differentiates guest service and gives priority service to appropriate tier leveled players.
• Handles high pressure and difficult situations professionally.
• Ensures tables are clear, appropriately set up, and presentable for guests before seating.
• Displays an upbeat and positive attitude when greeting guests and during their dining experience.
• Presents and up-sells specials and menu items with enticing verbiage.
• Engages guests in conversation during their dining experience and suggests items based on preferences.
• Correctly enters food and beverage orders into the POS system for accurate preparation.
• Delivers prepared food to the appropriate guest within three minutes of completed production order.
• Returns to the table within five minutes of order delivery to ascertain guest satisfaction.
• Resolves service issues according to the service recovery toolbox and reports guest dissatisfaction to the supervisor.
• Presents check for payment to correct customers, thanks them, and invites them back.
• Maintains cleanliness standards at tables and work stations.
• Assists bus persons in bussing, cleaning, and setting tables as necessary.

What This Job Offers

• Job Type: Part-time
• Industry: Accommodation
• Education Level: High school or GED