Food Safety & Quality Assurance Supervisor

dnata•Houston, TX

49d

About The Position

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a Food Safety & Quality Assurance Supervisor to join our houston team supporting the IAH- airport. Key Responsibilities as a Food Safety and Quality Assurance Supervisor for dnata Catering, you will be responsible for overseeing a team of Food Safety and Quality Assurance Technicians. Reporting to the Food Safety and Quality Assurance Manager, your main objective is to ensure that all food safety and quality standards are met throughout the catering operations. You will work closely with the technicians, providing guidance and support to ensure that proper hygiene and handling practices are followed at all times. Conducting regular inspections and audits, you will identify any potential risks or issues and take appropriate actions to address them. Collaborating with the manager, you will assist in the development and implementation of comprehensive food safety programs, ensuring compliance with industry regulations and standards. Additionally, you will be responsible for training the technicians on protocols and procedures, as well as monitoring their performance to ensure adherence to established guidelines. Your role will also involve addressing any customer concerns related to food safety and quality and implementing continuous improvement initiatives. Overall, your expertise and supervision will contribute to maintaining a safe and quality-driven environment in the aviation catering facility.

Requirements

2-3 years of experience in the food industry.
Food production knowledge. FSMA and GFSI scheme knowledge a plus.
Must be computer literate.
Prior experience with HACCP requirements
Able to work flexible hours, weekends, and holidays.
Must have good communication skills.

Nice To Haves

Bachelor's Degree in food science or biology preferred.
Food production knowledge. FSMA and GFSI scheme knowledge a plus.

Responsibilities

Ensure plant operations fully adhere to Food Defense plan and plant security is nor compromised in any circumstances.
Ensure operations fully comply with applicable regulatory requirements from US FDA, USDA and State and local authorities.
Implement and maintain robust food safety, halal and QMS training program.
Work with QA Manager in the Development, Implementation and Maintenance of Food Safety (HACCP) programs including employee training, document control and program auditing. Champions the ownership of Food Safety and Food Quality programs to all plant personnel.
Host all external audits, work with Ops team, implement and monitor corrective actions to all observations and findings.
Lead customer complaint resolution while able to conduct investigation, root cause analysis, develop corrective actions.
Conduct internal audit of processes, ensure recipe and specifications adhered, SSOP and SOPs are followed.
Manage internal and supplier nonconformance, monitor cooler and freezer temperatures, conduct mock recall.
Conduct thermometers and weigh scales calibration; measure and maintain hand soap and all sanitizers concentration.
Lead HACCP team meetings, maintain members' qualification, develop risk assessment, and mitigate plan.
Conduct ongoing training sessions, floor briefs educating associates on hygiene, cGMP, FDA recall, foreign matter risk.
Maintain CCPs, CPs, SOPs, training, calibration, audits, and all required records.
Drive and implement improved processes and conduct special projects as guided by QA Manager
Achieve and maintain weekly QA KPI (Technicians, non-conformities, complaints, product quality, etc.) and report to QA Manager
Implement all Corrective actions / Preventive actions.
Perform Microbiological testing on ingredients and finished product as required by product specifications. Microbiological analysis proficiency testing will be required.
Adhere to environment monitoring program including water, ice and food sample testing per customer requirements. Be able to monitor and assess external lab test results and take necessary prompt corrective actions.

Benefits

Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift
Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported.

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