Food Safety Operations Manager, Food Safety Audit & Monitoring Team

Amazon.com • Nashville, TN

79d • $109,000 - $185,000

About The Position

The North American Food Safety A&M Team ensures that all Amazon Fulfillment sites meet Food Safety criteria and regulatory requirements. They collaborate with a diverse range of internal stakeholders to implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.

Requirements

• Bachelor's degree in Food Science or a related field
• 5+ years of experience managing Food Safety and Quality in a large-scale retail or manufacturing environment (multi-store/multi-plant)
• Experience applying Food Code requirements across local, state, and federal food regulations
• Experience leveraging technology to drive process improvements
• Program Management experience
• Project Management experience
• Knowledge of Microsoft Office products and applications at an advanced level

Nice To Haves

• Master's degree in Food Science or related field
• 5+ years of experience managing Food Safety and Quality in a large-scale retail or manufacturing environment (multi-store/multi-plant)
• Online/retail experience
• Proven ability to execute strategic programs across a large scale
• Demonstrated ability to write clear, concise, and compelling narratives
• Ability to work independently and autonomously
• Self-motivated with critical attention to detail, deadlines and reporting
• 5+ years of Project Management Experience

Responsibilities

• Audit and monitor comprehensive programs to drive food safety execution for maximum proficiency and effectiveness
• Maintain a robust set of compliance metrics and key performance indicators (KPIs) to measure output performance, track progress, and identify areas for improvement in food safety programs
• Execute rapid response protocols for food safety incidents to investigate, resolve, and document comprehensive corrective actions
• Lead and project manage complex, large-scale food safety escalations across multiple sites, establishing clear action plans, tracking deliverables, and driving accountability for timely closure while maintaining appropriate communication channels with senior leadership for critical updates and resource needs
• Demonstrate proven ability to influence and manage relationships with diverse stakeholders at all levels, from site operations to senior leadership, effectively balancing competing priorities while maintaining food safety compliance standards and driving program adherence across multiple facilities
• Analyze escalation patterns and root causes to identify systemic issues, informing audit priorities and presenting findings to senior leadership
• Participate in an on-call rotation, including weekend coverage, with up to 60% travel to support food safety incidents and program implementation across the network
• Compose and edit detailed business review documents to effectively communicate food safety improvement initiatives
• Leverage deep knowledge of regulatory frameworks including Code of Federal Regulations (CFR), Food Safety Modernization Act (FSMA), and FDA guidelines to ensure audit processes and corrective actions align with current standards
• Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation and timely resolution while identifying systemic issues for continuous improvement

Benefits

• Base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees