Food Runner

The Cake Bake Shop Admin LLC•Carmel, IN

About The Position

The Food Runner is responsible for ensuring the timely delivery of food from the kitchen to the dining room and bar area while providing polished, guest-focused service that reflects The Cake Bake Shop’s elevated standards. Food Runners work closely with the Chef Team and Hospitality Team to ensure that food quality, presentation, timing, and guest satisfaction meet brand expectations. This role plays a key part in creating a magical dining experience for every guest.

Requirements

Strong communication and guest-service skills.
Ability to work efficiently in a fast-paced, high-volume environment.
Reliable, punctual, and team-oriented.
Ability to lift and carry up to 25 lbs.
Ability to stand, walk, bend, and move quickly for the duration of the shift.
Professional appearance and adherence to company grooming standards.

Nice To Haves

Prior experience as a food runner or in a similar hospitality role preferred but not required.

Responsibilities

Deliver food promptly and accurately to guests in the dining room and bar area.
Announce each dish professionally, describe plate components when appropriate, and ensure correct placement.
Engage with guests courteously and respond to immediate needs or requests.
Assist servers with guest-facing tasks such as fulfilling urgent table needs or accommodating special requests.
Ensure dishes are complete, properly garnished, and meet presentation standards before delivery (in the absence of the chef team).
Monitor timing of orders and coordinate communication between the kitchen and hospitality teams.
Maintain awareness of allergens and dietary accommodations when running food.
Support celebrations, special moments, and guest-experience enhancements as directed by the service team.
Set up the expo line with plates, utensils, smallwares, and necessary supplies.
Keep the expo and service stations stocked and organized throughout the shift.
Read order tickets, place orders onto the ticket minder, and track cook times when assisting the chef team.
Assist with garnishing and plate finishing per house specifications (in the absence of the chef team).
Maintain a clean and organized expo area and front line.
Assist servers by carrying trays, clearing items, or supporting table maintenance as directed.
Complete assigned sidework in the front or back of house.
Assist with basic cleaning tasks within the immediate service area.
Participate in closing tasks necessary for service-area readiness.