Food Runner, Lucia

Virgin Hotels•Las Vegas, NV

About The Position

Support servers through timely bussing and resetting of tables, running food and beverages, engage in polite, responsive, and timely interaction with guests and coworkers including basic menu descriptions, in addition to other responsibilities as directed by server or supervisor, while maintaining a positive attitude that contributes to the team environment.

Requirements

Current, legal, and unrestricted ability to work in the United States
High school or equivalent education required
Food Service Handler Card and TABC certification that is currently valid for a minimum of at least 6 months
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Ability to anticipate needs and over-deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service

Nice To Haves

Preferred: 1-2 years' experience in a full-service restaurant or lounge
Must enjoy being around and working with people
Comply with all safety and health department procedures as well as all state and federal laws
Maintain a neat, clean, and well-groomed appearance
Adhere to hotel policies including but not limited to attendance, safety, and behavior

Responsibilities

Ensure that items are fully stocked, and equipment is in good working condition
Strong knowledge and consistent use of SNHD regulations and standards
Must be able to work cooperatively and effectively in a team
Consistently maintains clean and safe work area for self and other team members
Participate in seamless operation between BOH + FOH staff members ensuring proper service to our guests
Perform to high standards of excellence, execution, and cleanliness
Always keep your active SNHD Food Handler's card with you while on property
Execute proper health and safety protocols while operating equipment, handling food, storing food, maintaining temperature & time control logs, and sanitizing as dictated by the SNHD
Report health and safety incidents and concerns directly to leadership in an accurate and timely manner
Contribute to successful SNHD health inspections
Monitor and ensure cleanliness of all place settings, tabletops, seats, and floor
Perform customer service duties as assigned (such as beverage and plate service)
Communicate with cashier and servers for needs and any guest service issues
Actively participate in all scheduled required training sessions
Support server by running food and drinks as instructed by teammates including culinary, server, bartender, supervisor, etc.
Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
Clear tables, carry plates to dishwashing area
Execute fabulous guest service
Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
Explain basic details of food dishes and beverages at time of delivery to guests